Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers and resolve queries as the first point of contact.
- Company: Join a friendly and supportive team at Beacon.
- Benefits: Hybrid working, flexible hours, and a supportive culture.
- Other info: Multiple fixed-term contracts available for up to 6 months.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer-focused, organised, and comfortable with digital systems.
The predicted salary is between 20000 - 25000 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Do you enjoy helping people and making a real difference at the first point of contact? We’re looking for Customer Service Assistants to join our friendly and supportive Customer Service team at Beacon.
You’ll be the first point of contact for our residents and customers. Working collaboratively with colleagues across Housing services, you’ll aim to resolve queries at the first opportunity, ensuring a consistent, high-quality service every time.
This role suits someone who is customer-focused, organised and comfortable working in a fast-paced environment. You’ll be confident using digital systems, able to handle a range of enquiries sensitively, and motivated to continuously improve the way services are delivered.
Based at our Swansea Head Office with hybrid working, we offer a range of working patterns, a supportive culture, and the chance to be part of an organisation committed to creating better places for people and the planet.
Multiple fixed term contracts available (up to 6 months).
Customer Service Assistant - Admin in Swansea employer: Beacon Cymru Group Ltd
Contact Detail:
Beacon Cymru Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Admin in Swansea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Beacon. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations in the role.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to communicate clearly and empathetically. Share examples of how you've helped customers in the past, as this will demonstrate your customer-focused approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant - Admin in Swansea
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and experience. We’re looking for someone who can handle enquiries with care, so share examples that showcase your ability to resolve issues effectively.
Check Your Details: Before hitting that submit button, double-check all your information. We want to ensure we have the right details to get in touch with you, and a neat application shows us you’re organised and detail-oriented!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our awesome team!
How to prepare for a job interview at Beacon Cymru Group Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you would handle common scenarios, like dealing with difficult customers or resolving complaints. This shows that you understand the role and are prepared to make a positive impact from day one.
✨Showcase Your Organisational Skills
Since the job requires being organised in a fast-paced environment, think of examples from your past experiences where you successfully managed multiple tasks. Share specific instances where your organisational skills led to improved service delivery or customer satisfaction.
✨Familiarise Yourself with Digital Systems
As the role involves using digital systems, it’s a good idea to mention any relevant software or tools you’ve used before. If you’re not familiar with their specific systems, express your willingness to learn quickly and adapt to new technologies.
✨Emphasise Your Teamwork Spirit
This position involves collaborating with colleagues across various services. Prepare to discuss how you’ve worked effectively in teams before, highlighting your ability to communicate and support others to achieve common goals. A friendly and supportive attitude goes a long way!