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- Tasks: Assist customers and resolve queries as the first point of contact.
- Company: Join a friendly and supportive team at Beacon.
- Benefits: Hybrid working, flexible hours, and a supportive culture.
- Other info: Multiple fixed-term contracts available for up to 6 months.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer-focused, organised, and comfortable with digital systems.
The predicted salary is between 20000 - 25000 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Do you enjoy helping people and making a real difference at the first point of contact? We are looking for Customer Service Assistants to join our friendly and supportive Customer Service team at Beacon. You will be the first point of contact for our residents and customers.
Working collaboratively with colleagues across Housing services, you will aim to resolve queries at the first opportunity, ensuring a consistent, high-quality service every time. This role suits someone who is customer-focused, organised and comfortable working in a fast-paced environment.
You will be confident using digital systems, able to handle a range of enquiries sensitively, and motivated to continuously improve the way services are delivered.
Based at our Swansea Head Office with hybrid working, we offer a range of working patterns, a supportive culture, and the chance to be part of an organisation committed to creating better places for people and the planet. Multiple fixed term contracts available (up to 6 months).
Locations
Customer Service Assistant - Admin in Swansea, Wales employer: Beacon Cymru Group Ltd
Contact Detail:
Beacon Cymru Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Admin in Swansea, Wales
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Beacon and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various enquiries during the interview.
✨Tip Number 3
Show off your digital skills! Since the role involves using digital systems, be ready to discuss your experience with technology. Share examples of how you've used digital tools to improve customer service in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Assistant - Admin in Swansea, Wales
Some tips for your application 🫡
Fill Out the Application Form Completely: Make sure you complete every section of the online application form. We want to get a full picture of who you are and what you can bring to our team, so don’t leave anything blank!
Show Off Your Customer Service Skills: In your application, highlight any experience you have in customer service. We’re looking for people who enjoy helping others, so share examples of how you've made a difference in previous roles.
Be Organised and Clear: When writing your application, keep it organised and easy to read. Use clear language and structure your thoughts well. This will show us that you’re the organised person we need in our fast-paced environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Beacon Cymru Group Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand what makes a great first point of contact and be ready to share examples of how you've helped customers in the past. This will show your passion for making a difference.
✨Familiarise Yourself with Digital Systems
Since the role requires confidence in using digital systems, make sure you’re comfortable discussing any relevant software or tools you’ve used before. If you can, practice navigating similar systems to demonstrate your tech-savviness during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer queries or complaints. Think of a few scenarios where you successfully resolved issues and be ready to explain your thought process and actions clearly.
✨Show Your Organisational Skills
Being organised is key in a fast-paced environment. Prepare to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a simple example of a time when your organisation made a positive impact on your work.