Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers and resolve queries as the first point of contact.
- Company: Join a friendly and supportive team at Beacon.
- Benefits: Hybrid working, flexible hours, and a supportive culture.
- Other info: Multiple fixed-term contracts available for up to 6 months.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer-focused, organised, and comfortable with digital systems.
The predicted salary is between 20000 - 25000 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Do you enjoy helping people and making a real difference at the first point of contact? We are looking for Customer Service Assistants to join our friendly and supportive Customer Service team at Beacon. You will be the first point of contact for our residents and customers.
Working collaboratively with colleagues across Housing services, you will aim to resolve queries at the first opportunity, ensuring a consistent, high-quality service every time. This role suits someone who is customer-focused, organised and comfortable working in a fast-paced environment.
You will be confident using digital systems, able to handle a range of enquiries sensitively, and motivated to continuously improve the way services are delivered.
Based at our Swansea Head Office with hybrid working, we offer a range of working patterns, a supportive culture, and the chance to be part of an organisation committed to creating better places for people and the planet. Multiple fixed term contracts available (up to 6 months).
Customer Service Assistant - Admin in Gorseinon employer: Beacon Cymru Group Ltd
Contact Detail:
Beacon Cymru Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Admin in Gorseinon
✨Tip Number 1
Make sure you research the company before your interview. Knowing about Beacon's values and services will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle different enquiries and be ready to demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your digital skills! Be prepared to discuss any relevant software or systems you've used in the past, as being tech-savvy is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people and gives you a better chance of landing that Customer Service Assistant role.
We think you need these skills to ace Customer Service Assistant - Admin in Gorseinon
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and experience. We’re looking for someone who can handle enquiries with care, so share examples that showcase your ability to resolve issues effectively.
Follow Instructions: Pay close attention to the application form and ensure every section is completed. We want to review your application thoroughly, so missing information could hold you back. Double-check before hitting submit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our supportive culture there.
How to prepare for a job interview at Beacon Cymru Group Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand what makes a great first point of contact and be ready to share examples of how you've helped customers in the past. This will show your passion for making a difference.
✨Familiarise Yourself with Digital Systems
Since the role requires confidence in using digital systems, make sure you’re comfortable with common software and tools used in customer service. If you can, practice navigating these systems before the interview to demonstrate your tech-savviness.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer queries or complaints. Think of a few scenarios where you successfully resolved issues and be ready to discuss your thought process and actions taken.
✨Show Your Organisational Skills
Being organised is key in a fast-paced environment. Prepare to talk about how you manage your time and prioritise tasks. You could even mention any tools or methods you use to stay organised, which will highlight your proactive approach.