At a Glance
- Tasks: Manage client appointments and provide a warm welcome via phone and email.
- Company: Join Beacon Counselling, a compassionate team dedicated to mental health support.
- Benefits: Enjoy flexible part-time hours, hybrid work options, and a supportive team culture.
- Other info: Diversity is valued; we encourage applications from underrepresented communities.
- Why this job: Make a real impact in people's lives while developing your admin skills in a busy environment.
- Qualifications: Experience in an office setting, strong communication skills, and attention to detail required.
The predicted salary is between 24570 - 24570 £ per year.
Overview
We are seeking a compassionate and highly organised Appointments Administrator to join the team at Beacon Counselling based in Stockport SK1 3DL.
Hours: 12 per week
Salary: £8,186.88 per annum
This is an onsite position with a regular working pattern between the hours of 8:30am and 9:15pm, Monday to Thursday and between 8:30am and 3:00pm on Fridays.
At Beacon we know that good mental health can be life changing. We are dedicated to improving the mental health and emotional resilience of our community. We believe everyone deserves an equal chance at good emotional wellbeing, and that belief is at the heart of everything we do.We’re part of Making Space, a national charity providing health and social care support.
Responsibilities
In this role you will be responsible for managing schedules, co-ordinating appointments and ensuring our appointment services runs smoothly.
Key responsibilitiesinclude:
- Provide confidential and sensitive appointments for clients
- Respond to enquires from members of the public
- Arrange consultations, manage cancellationsand maintain accurate appointment records
- Provide a friendly reception for clients and visitors
- Take and record payments and donations
- Cash up daily
- Support with general admin tasks and recruitment of counsellors and volunteers
If you thrive in a fast-paced work environment and enjoy utilising your organisational and communication skills this role may be a perfect fit for you.
Qualifications
Previous experienceof working within a busy office environment is essential for this role. You will have strong organisational and time managementskills and excellent communication both verbally and in written form. You must have good IT Skills and knowledge of Office 356, share point and the use of a CRM database (or equivalent)
We are looking for individuals who have an eye for detail and the ability to work methodically when under pressure and in accordance with deadlines.
Benefits
We are constantly reviewing our benefits packages to ensure our employees are receiving the very best company perks and we are always seeking out further additions.
Our current benefits include:
- Stream – Access up to 30% of your wages as you earn
- Electric Car Scheme (subject to salary sacrifice & National Minimum Wage regulations)
- Lifestyle benefits through Bravo Benefits and Health service discounts
- Up to 28 days holidays per year including bank holidays (pro rata for part time)
- We pay double time for Xmas day, Boxing Day and New Year’s Day
- Our employees can buy and sell up to 2 weeks holiday – statutory limits apply
- Access to our library of learning through our e-portal
- Want to upskill? We will invest in you and provide you with qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development should you wish to further your career within Social Care.
- We invest heavily in your career progression; did you know at least half of our senior posts are filled internally through promotion.
- Travel schemes including cycle to work, car maintenance and 55p per mile travel expenses.
- We run a colleague engagement hub with monthly and annual colleague awards
- Pension Scheme 3% employer contribution as a minimum
- Paid Sick leave
Successful applicants will be subject to employment checks, including DBS and references checks and provided with safeguarding training. Making Space is an equal opportunities employer. We can only accept applications from those who are legally entitled to live and work within the United Kingdom.
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Appointments Administrator in Stockport employer: Beacon Counselling
Beacon Counselling is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Stockport, we provide our Service Managers with opportunities to lead impactful counselling and mental health programs while benefiting from ongoing training and development. Join us to make a meaningful difference in the community and enjoy a fulfilling career in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Appointments Administrator in Stockport
✨Tip Number 1
Familiarise yourself with the services offered by Beacon Counselling. Understanding their mission and values will help you convey your enthusiasm for the role during any conversations or interviews.
✨Tip Number 2
Practice your communication skills, especially in a compassionate and professional manner. Since you'll be the first point of contact for clients, demonstrating your ability to handle sensitive situations with care is crucial.
✨Tip Number 3
Get comfortable with digital tools like Office 365 and client databases. If you can showcase your proficiency in these systems during discussions, it will highlight your readiness for the administrative tasks involved.
✨Tip Number 4
Be prepared to discuss your experience in busy office environments. Share specific examples of how you've managed multiple tasks under pressure, as this will demonstrate your ability to thrive in the dynamic setting of Beacon Counselling.
We think you need these skills to ace Appointments Administrator in Stockport
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Appointments Administrator position. Tailor your application to highlight how your skills and experiences align with what Beacon Counselling is looking for.
Craft a Compelling Cover Letter:Write a supporting letter that clearly outlines your interest in the role and why you believe you are suitable. Use specific examples from your past experience to demonstrate your communication skills, attention to detail, and ability to work under pressure.
Highlight Relevant Experience:In your CV, emphasise any previous administrative roles or experience in busy office environments. Mention your familiarity with Office 365 and databases, as well as any relevant experience in the charity, health, or social care sectors.
Proofread Your Application:Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Beacon Counselling
✨Show Your Organisational Skills
As an Appointments Administrator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised appointments or managed administrative processes under pressure.
✨Communicate Clearly and Compassionately
Since you'll be the first point of contact for clients, it's crucial to showcase your communication skills. Practice how you would handle various client scenarios, ensuring you convey warmth and professionalism in your responses.
✨Familiarise Yourself with Relevant Software
The role requires proficiency in Office 365 and client databases. Brush up on these tools before the interview, and be ready to discuss your experience using them to manage workflows and documentation effectively.
✨Emphasise Your Understanding of Confidentiality
Given the nature of the role, understanding confidentiality and data protection is key. Be prepared to discuss how you've handled sensitive information in previous roles and why maintaining confidentiality is important in a counselling environment.
