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For Companies At a Glance
- Tasks: Deliver luxurious spa treatments and create unforgettable guest experiences.
- Company: Join the prestigious Raffles Hotel Singapore, known for its excellence.
- Benefits: Enjoy a 5-day work week, duty meals, and exclusive hotel discounts.
- Why this job: Be part of a team that values guest passion and professional growth.
- Qualifications: Certified Spa Therapist with 1-3 years in luxury spa environments.
- Other info: Flexible hours, comprehensive insurance, and career development opportunities await you.
The predicted salary is between 24000 - 36000 £ per year.
The Spa Therapist delivers exceptional, personalized spa treatments that reflect the spa's luxury standards, ensuring memorable guest experiences while maintaining the highest levels of professionalism, hygiene, and service excellence. In addition to delivery of spa treatments, responsibility will also include retailing of homecare products, maintenance of equipment, inventory of products and treatment tools and supplies and acknowledging and responding to relevant customer queries, needs and expectations.
Primary Responsibilities
- Guest Experience & Service Delivery
- Deliver all spa treatments (massage, body, facial, and wellness services) in accordance with spa protocols and brand standards
- Conduct professional guest consultations to identify needs, preferences, and contraindications
- Customize treatments where appropriate to enhance results and guest satisfaction
- Create a calm, welcoming, and safe treatment environment
- Handle guest feedback and service recovery professionally and discreetly
- Treatment & Technical Excellence
- Maintain strong technical skills and product knowledge across all treatments offered
- Ensure correct usage of products, equipment, and tools
- Adhere strictly to hygiene, health, and safety standards
- Maintain treatment room cleanliness and readiness at all times
- Retail & Commercial Contribution
- Actively promote and recommend spa treatments, packages, and retail products
- Achieve individual retail and upselling targets where applicable
- Accurately record treatment notes, product usage, and guest preferences
- Teamwork & Professional Conduct
- Work collaboratively with Spa Concierges, Supervisors, and Management
- Participate in training, brand workshops, and product knowledge sessions
- Maintain a professional appearance, grooming, and demeanor at all times
- Support spa operations during peak periods and special events
- Operational Excellence
- Follow spa SOPs, scheduling procedures, and time management standards
- Report maintenance, inventory, or equipment issues promptly
- Comply with hotel policies, brand standards, and statutory regulations
Other Responsibilities
- Follows guidelines provided in colleague handbook.
- Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Contributes to the hotel's Corporate Social Responsibility and sustainability efforts.
- Performs any other duties and responsibilities that may be assigned.
Candidate Profile
- Certified Spa Therapist (recognized local or international qualification)
- Minimum 1–3 years' experience in a luxury spa or hotel environment preferred
- Excellent guest service delivery
- Proficient in massage and body treatments; facial certification an advantage
- Strong communication and interpersonal skills
- Ability to work flexible hours, including weekends and public holidays
- Guest-centric mindset focusing attention on guests needs, remaining calm and courteous
- Attention to detail
- Ability to promote Spa products and services
- Ability to perform job functions with minimal supervision
- Professional ethics and discretion
- Sales and recommendation skills
- Calm, empathetic, and confident approach
- Ability to work cohesively with other departments and co-workers as part of a team.
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues' Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children's Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Raffles Hotel Singapore - Spa Therapist in London employer: BEACH ROAD HOTEL (1886) LTD.
Contact Detail:
BEACH ROAD HOTEL (1886) LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Raffles Hotel Singapore - Spa Therapist in London
✨Tip Number 1
Get to know the spa inside out! Familiarise yourself with their treatments, products, and overall vibe. When you walk in for an interview, show that you’re not just another candidate but someone who genuinely understands and appreciates what they offer.
✨Tip Number 2
Practice your guest interaction skills! Role-play common scenarios you might face as a Spa Therapist. This will help you feel more confident when discussing how you would handle guest needs and feedback during the interview.
✨Tip Number 3
Don’t forget to highlight your sales skills! Be ready to discuss how you can promote spa treatments and retail products effectively. Share any past experiences where you’ve successfully upsold services or products.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Raffles Hotel Singapore. Let’s get you that dream job!
We think you need these skills to ace Raffles Hotel Singapore - Spa Therapist in London
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your qualifications and experience as a Spa Therapist. We want to see how your skills align with our luxury standards, so don’t hold back on showcasing your expertise in treatments and guest service!
Personalise Your Application: Tailor your application to reflect the specific requirements of the role. Mention how you can contribute to creating memorable guest experiences and maintaining high levels of professionalism. We love seeing candidates who understand our brand values!
Keep It Professional: While we appreciate a friendly tone, remember to maintain professionalism throughout your application. This includes proper formatting, grammar, and spelling. A polished application shows us you care about the details, just like we do in our spa treatments!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at BEACH ROAD HOTEL (1886) LTD.
✨Know Your Treatments Inside Out
Make sure you’re well-versed in the spa treatments you’ll be delivering. Brush up on your techniques and product knowledge, as you might be asked to demonstrate or discuss them during the interview. Being able to confidently explain how you customise treatments for guests will show that you’re not just skilled, but also guest-focused.
✨Showcase Your Guest Service Skills
Prepare examples of how you've handled guest feedback or service recovery in the past. This role is all about creating memorable experiences, so demonstrating your ability to remain calm and courteous under pressure will set you apart. Think of specific situations where you went above and beyond for a guest.
✨Dress the Part
First impressions matter, especially in a luxury environment like Raffles Hotel. Dress professionally and ensure your grooming reflects the high standards of the spa. This shows that you take the role seriously and understand the importance of maintaining a professional appearance.
✨Be Ready to Discuss Sales Techniques
Since retailing homecare products is part of the job, be prepared to talk about your experience with upselling and promoting services. Think of strategies you’ve used in the past to meet sales targets and how you can apply those to the spa environment. Showing that you have a proactive approach to sales will be a big plus.
