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- Tasks: Lead and mentor the Property Management team while ensuring top-notch service delivery.
- Company: Join a leading property management firm based in London, known for its excellence.
- Benefits: Enjoy a competitive salary, car allowance, and a comprehensive benefits package.
- Why this job: Be part of a dynamic team that values innovation and client relationships.
- Qualifications: MRICS or similar qualification with degree-level education required.
- Other info: Opportunity to contribute to senior leadership and influence key account strategies.
The predicted salary is between 75000 - 80000 £ per year.
Position: Head of Property Management (Key Nationwide Account)
Job Level: Director
Salary: £75,000- £80,000 plus car allowance and benefits package
Department: Property Management
Location: London
The Role:
- Lead, mentor, and manage the Property Management team.
- Act as a liaison between Regional Leads and property management.
- Gain detailed knowledge of the key account, focusing on KPIs, and ensure effective service delivery.
- Provide reliable timelines for Business As Usual (BAU) services and ensure delivery on time.
- Take responsibility for debt management and collection according to the Debt Management Policy.
- Seek continuous improvement in service delivery and efficiency.
- Demonstrate expertise in Horizon, CRM Salesforce, and Dynamics.
- Build and maintain strong relationships with clients.
- Ensure team adherence to company processes and procedures.
- Act as the senior point of contact for key account Regional Leads.
- Contribute expertise, knowledge, and strategy to meet contract KPIs.
- Ensure the team is aware of responsibilities and can prioritise effectively.
- Understand resources needed to deliver property management contracts.
- Oversee client meetings, reporting, and follow-up actions.
- Manage database and team inputs related to property management.
- Focus on assurance to provide accurate data for forecasting.
- Ensure compliance with internal procedures (e.g., Procurement, Finance, Compliance, HR).
- Provide best-in-class customer service to internal and external stakeholders.
- Maintain regular communication with clients and tenants.
- Contribute as part of the Senior Leadership Team.
- Support the Contract Director in overall contract delivery.
Person Specification:
- Qualifications: MRICS or similar qualification.
- Degree-level education.
Experience/Skills:
- Experience working with clients at a high level.
- Broad commercial property knowledge (Private Practice, Public Sector, or Corporate Sector).
- Proven experience in managing property portfolios and delivering effectively.
- Experience in managing a significant team.
Head of Commercial Property Management employer: Beach Baker
Contact Detail:
Beach Baker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Commercial Property Management
✨Tip Number 1
Network with professionals in the commercial property sector. Attend industry events, webinars, or local meetups to connect with potential colleagues and clients. Building relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in property management, especially tools like Horizon, CRM Salesforce, and Dynamics. Being knowledgeable about these systems will demonstrate your readiness to hit the ground running.
✨Tip Number 3
Prepare to discuss your experience in managing teams and delivering on KPIs. Think of specific examples where you've successfully led a team or improved service delivery, as this will be crucial in interviews.
✨Tip Number 4
Research StudySmarter's approach to property management and their key accounts. Understanding our values and how we operate will help you align your answers during interviews and show that you're genuinely interested in joining our team.
We think you need these skills to ace Head of Commercial Property Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, team leadership, and client relations. Use specific examples that demonstrate your ability to meet KPIs and manage property portfolios.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your qualifications, such as MRICS or similar, align with the job requirements and how you can contribute to the team's success.
Highlight Relevant Skills: Emphasise your expertise in tools like Horizon, CRM Salesforce, and Dynamics. Mention any experience you have with debt management and service delivery improvements, as these are key aspects of the role.
Showcase Leadership Experience: Detail your experience in managing teams and mentoring staff. Provide examples of how you've successfully led projects or initiatives that improved service delivery and client satisfaction.
How to prepare for a job interview at Beach Baker
✨Showcase Your Leadership Skills
As a Head of Property Management, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and mentored teams in the past.
✨Demonstrate Your Knowledge of KPIs
Familiarise yourself with key performance indicators relevant to property management. Be ready to explain how you have used KPIs to drive service delivery and improve efficiency in previous roles.
✨Highlight Your Client Relationship Management
Building strong relationships with clients is crucial. Prepare to share specific examples of how you've maintained client relationships and ensured their needs were met, especially in high-stakes situations.
✨Understand the Technical Tools
The role requires expertise in tools like Horizon, CRM Salesforce, and Dynamics. Brush up on these systems and be ready to discuss how you've utilised similar tools to enhance property management processes.
