The Training Coordinator plays a key role in supporting the smooth delivery of training activities acorss the organisation. This role is primarily responsible for coordinating the end-to-end training booking process, ensuring all learning interventions are effectively scheduled, communicated and tracked to meet organisational needs.
Duties and responsibilities
Training Coordination & Administration
- Coordinate the training booking process including scheduling meetings, face to face and online training, securing venues, and liaising with trainers
- Manage the support inbox, ensuring all incoming queries are responded to promptly and professionally
- Improve and refine coordination and administration processes
- Prepare and distribute training materials and equipment
- Venue planning to ensure suitability for training sessions
- Send joining instructions to attendees
- Maintain accurate training records and attendance lists
- Create and issue certificates
- Distribute post-training emails and collate feedback
- Support the Operations Manager in planning, publishing, and promoting training programmes across social media platforms, website and marketing campaigns
- Provide administrative support for ongoing development of training materials
- Accurately record meeting minutes
- Role model exemplary behaviour in terms of conduct, inclusivity, performance and credibility
- Proactively reflects on personal practice to improve performance
- Take responsibility for raising issues in relation to internal and external practice, performance and safeguarding concerns
- Attend training courses
- Maintain up-to-date knowledge and understanding in current developments in the fields of mental health, autism and learning disability
- Stay up to date with relevant company policies and procedures
- Travel as required to complete duties, such as site visits
- Engage in market research to identify new opportunities, assessing competitor offerings, and proposing tailored approaches to existing courses to meet evolving demands
- Explore new opportunities to raise awareness of programmes offered by Be Well Learning, including attending or exhibiting at events
Accessibility Management
- The Training Coordinator will understand the needs of individual learners prior to the training. Report reasonable adjustments requested and support their implementation
- Develop easy-read documents
System and Data Management
- Maintain accurate and up-to-date training databases and filing systems
- Ensure the cleanliness and organisation of the team OneDrive area
- Handle all client, learner, and organisational data in strict confidence, ensuring compliance with data protection regulations and organisational policies
- Create regular reports on training activity, attendance rates and feedback
- Archive and destroy records in line with data protection policies and contractual obligations
- Support with internal and external audits
Office & Resource Management
- Ensure sufficient stationery supplies
- Monitor stock levels
- Ensure the office is well-maintained and meeting spaces are prepared for meetings
Relationship Management
- The training coordinator will act as a professional and positive representative of Be Well Learning
- Build and maintain strong relationships with key stakeholders, across health, social care, commercial, public, and third sectors
- Develop and maintain effective working relationships with the team to promote a unified approach to the Be Well’s training offer
- Support clients with ‘skills gap analysis’ which shape future training programmes offered by Be Well Learning
- Provide administration and IT support for the wider team for training programmes delivered
- You will at all times provide an environment that is conducive to a positive work culture
Experience and qualifications
Qualifications
Essential:
- Level 3 qualification in Learning and Development, Business Administration (or equivalent), or equivalent experience
- GCSE English and Maths at grade C or equivalent
Experience, skills and knowledge
Essential:
- Experience working in learning and development, training coordination, work-based learning, or a related field
- Understanding of types of professional development programmes (CPD, training courses, etc.)
- Experience working with data/database management
- Experience supporting external client relationships
- Experience supporting the delivery of projects, including monitoring progress, coordinating resources, and managing timelines
- Experience of handling multiple priorities and deadlines
- Experience in using communications methods such as email, telephone and Microsoft Teams
- Proficiency with Microsoft Office 365 software
- Strong communication, organisational, and stakeholder management skills, with the ability to manage competing priorities and work effectively in a collaborative environment
- Proactive, adaptable, and committed to continuous learning and improvement
- High level of attention to detail
- Ability to work efficiently and calmly when under pressure
- An ability to work autonomously and make effective and timely decisions
Desirable:
- Experience working in a health of social care setting
- Experience creating accessible materials
- Ability to use, edit and upload to social media platforms
- Familiarity with email marketing tools and content management systems
- Experience in taking minutes/writing reports
- Experience with supporting event management
Benefits
25 days annual leave plus bank holidays
Annual Christmas and New Year shutdown
Paid day off on your birthday
NEST workplace pension scheme
Full induction and onboarding programme
Funded professional development and training opportunities
Performance Development Reviews focused on learning and career progression
Line managers trained in Mental Health First Aid
Supportive, inclusive, and values-driven workplace culture
Opportunity to make a genuine difference in the fields of mental health, learning disability, and autism
Company culture
Join a purpose-driven team reducing health inequalities through training. Enjoy a supportive culture, professional development, and the chance to make a real difference.
