At a Glance
- Tasks: Lead the design and delivery of Payment Investigations for a financial services client.
- Company: Join a dynamic financial services firm focused on innovation and operational excellence.
- Benefits: Competitive salary, professional development, and the chance to make a real impact.
- Other info: Opportunity to work with senior executives and external partners in a high-impact role.
- Why this job: Shape the future of Payment Investigations and leave a lasting legacy in the industry.
- Qualifications: Management consulting experience with expertise in cross-border payments and operational design.
The predicted salary is between 48000 - 72000 £ per year.
We're supporting a financial-services client to hire a Consultant to lead Target Operating Model (TOM) design and delivery across Payment Investigations. The remit spans cross-border/multi-currency payments, SWIFT/interbank flows, and end-to-end exception management (flags, fails, returns, disputes).
What you'll lead
- Own the TOM design for Payment Investigations (people, process, data, tech, controls, governance), from current-state assessment through to design, roadmap and implementation.
- Stand-up pragmatic Ways of Working (WoW) and governance (RACI, KPIs/SLAs, risk & control library, playbooks).
- Drive root-cause analysis on payment failures/alerts; translate insights into preventative controls and process changes that increase STP and reduce operational friction.
- Coordinate delivery across Ops, Product/Tech, Treasury, Compliance and external counterparties using SWIFT / interbank case flows.
- Build the business case & benefits model; track adoption and outcomes through go-live and stabilisation.
What you'll bring
- Management consulting background (e.g., Manager/Senior Manager) with demonstrable TOM leadership in banking/fintech operations.
- Deep understanding of cross-border payments, correspondent banking, and SWIFT (MT/MX) messages; hands-on with investigations and dispute/exception workflows.
- Strong change toolkit: operating-model design, process re-engineering, controls, and delivery governance.
- Clear, concise stakeholder communication up to senior execs and with external banks/service providers.
- Helpful: practical data expertise (Excel/SQL/Power Query/VBA) for rapid analysis and KPI build-out.
Why this assignment
A high-impact brief to shape how Payment Investigations operates at scale — designing the model, proving it in delivery, and leaving a measurable legacy of improved control, speed and customer outcomes.
Management Consultant – Payment Investigations in London employer: Be | Shaping the Future UK
As a leading employer in the financial services sector, we offer a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and opportunities to lead high-impact projects, such as the design and delivery of Target Operating Models in Payment Investigations. Located in a vibrant financial hub, we provide our team with access to industry leaders and cutting-edge resources, ensuring a rewarding career path in a supportive culture that values excellence and integrity.
Contact Details:
Be | Shaping the Future UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Management Consultant – Payment Investigations in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Management Consultant – Payment Investigations at Be | Shaping the Future UK!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Be | Shaping the Future UK or be willing to refer you for that Management Consultant – Payment Investigations position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Be | Shaping the Future UK who’s on the lookout for their next Management Consultant – Payment Investigations star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Management Consultant – Payment Investigations role at Be | Shaping the Future UK!
We think you need these skills to ace Management Consultant – Payment Investigations in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Be | Shaping the Future UK. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Be | Shaping the Future UK
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Be | Shaping the Future UK. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
