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For Companies At a Glance
- Tasks: Build strong relationships with customers and drive product adoption for innovative solutions.
- Company: Leading provider of control and monitoring solutions in the Retail Refrigeration and HVAC sectors.
- Benefits: Competitive salary, bonus potential, company car, and essential tech provided.
- Why this job: Join a forward-thinking team and help customers achieve efficiency and sustainability.
- Qualifications: Experience in Customer Success or Account Management; knowledge of HVAC is a plus.
- Other info: Home-based role with occasional travel across South England and Europe.
The predicted salary is between 50000 - 60000 £ per year.
Our client, a leading provider of control and monitoring solutions, is looking for an experienced Customer Success Manager to take ownership of a portfolio of key accounts within the Retail Refrigeration and HVAC sectors. This role focuses on driving adoption, building strategic partnerships, and ensuring customers achieve measurable outcomes from advanced control and monitoring solutions.
Location and Compensation
Home-based covering South England with occasional travel nationally and across Europe. Competitive salary of £50,000‑£60,000 plus up to 20% bonus potential and benefits.
What You’ll Do
- Develop deep relationships with customers, understanding their goals and challenges.
- Lead structured business reviews and create joint success plans tailored to each account.
- Drive product adoption and identify opportunities for expansion across hardware, software, and connected platforms.
- Collaborate with internal teams—Sales, Engineering, Technical Support, and Marketing—to deliver seamless customer experiences.
- Monitor account performance, forecast growth, and maintain accurate CRM data.
- Represent the customer internally, ensuring feedback informs product development and service improvements.
What We’re Looking For
- Proven experience in Customer Success, Account Management, or Technical Sales in a B2B setting.
- Knowledge of Retail Refrigeration or HVAC systems (or willingness to learn both).
- Strong communication and relationship‑building skills with a consultative approach.
- Commercial awareness and ability to identify growth opportunities.
- Comfortable using CRM tools and managing multiple priorities independently.
Bonus Points For
- Experience with IoT, energy management, or control systems.
- Familiarity with connected platforms and data‑driven solutions.
This is an exciting opportunity to join a forward‑thinking business and play a key role in helping customers become more efficient, sustainable, and connected.
Customer Success Manager employer: Be-Resourcing
Contact Detail:
Be-Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their challenges and think about how you can help them succeed. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in B2B settings and any relevant knowledge of Retail Refrigeration or HVAC systems. We want to see how you can drive product adoption and build those all-important relationships!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you've helped clients achieve their goals in the past. Be sure to mention any experience with IoT or data-driven solutions if you have it!
Showcase Your Communication Skills: As a Customer Success Manager, strong communication is key. In your application, demonstrate your ability to convey complex ideas simply and effectively. We love candidates who can engage with customers and internal teams alike!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Be-Resourcing
✨Know Your Customer
Before the interview, dive deep into understanding the company’s customer base, especially in the Retail Refrigeration and HVAC sectors. Familiarise yourself with their products and services, and think about how you can help customers achieve their goals. This will show your genuine interest and readiness to take ownership of key accounts.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built relationships with clients. Highlight how you’ve driven product adoption and created joint success plans. This will demonstrate your consultative approach and ability to collaborate effectively with internal teams.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer challenges or drive growth in a portfolio. Think through potential scenarios related to account management and be ready to discuss your strategies. This will showcase your problem-solving skills and commercial awareness.
✨Familiarise Yourself with CRM Tools
Since managing multiple priorities and maintaining accurate CRM data is crucial for this role, brush up on your knowledge of CRM tools. Be prepared to discuss how you’ve used these tools in the past to monitor account performance and forecast growth. This will highlight your organisational skills and tech-savviness.
