Head of Rents and Service Charges Location: Bolton Salary: £61,677 - £70,610(Grade8) Contract Type: Permanent Benefits: Hybrid working, generous annual leave, birthday day off
and much more Join our team as Head of Rents and Service Charges Are you a housing finance professional with expertise in rents and service charges? Do you want to use your knowledge to help provide safe, affordable homes and deliver positive outcomes for customers and communities? We're looking for a Head of Rents and Service Charges to lead this critical specialist function within our housing association. This is a key strategic role, responsible for ensuring our rents and service charges are managed effectively, transparently and in line with regulatory requirements, while supporting the long-term financial sustainability of our organisation. Working at the heart of the business, you'll provide expert leadership on rent setting, service charges, financial controls and compliance, influencing decisions that directly impact customers, colleagues and the services we provide. This is an excellent opportunity for someone with substantial experience in social housing rents and service charges who is looking to shape strategy, lead a high-performing team and drive continuous improvement. You'll collaborate with colleagues across finance, development, asset management and operational services, while building strong relationships with external partners and stakeholders. If you're passionate about combining technical expertise with purpose-driven work, we'd love to hear from you.
Key Responsibilities Lead the strategic delivery of rents and service charge services, ensuring compliance with relevant legislation, regulatory requirements and organisational policies. Oversee annual rent reviews, service charge setting, budgeting, reconciliations and reporting processes for tenants, leaseholders and commercial customers. Provide expert advice and guidance on rents, service charges, financial controls and related operational matters across the organisation. Develop and maintain effective relationships with internal teams, local authority partners, auditors and other stakeholders to support service excellence and positive outcomes. Lead, support and develop colleagues, creating an inclusive and collaborative environment where people can thrive and perform at their best. Drive continuous improvement by reviewing processes, strengthening controls and identifying opportunities to improve efficiency and value for money. Support long-term financial planning, energy management initiatives and key business projects that contribute to sustainable service delivery.
What you'll need to succeed Significant experience managing rents and service charges within social housing, a regulated environment or a similarly complex organisation. Experience leading and developing teams, with the ability to support, motivate and empower others. Strong knowledge of financial controls, governance, management accounting principles and regulatory requirements. Excellent communication and relationship-building skills, with the ability to work collaboratively and influence a range of stakeholders. Strong analytical and problem-solving skills, with the ability to interpret complex information and make informed decisions. Excellent organisational skills, with the ability to manage competing priorities and meet deadlines while maintaining attention to detail. A commitment to equality, diversity and inclusion, alongside a customer-focused approach and a willingness to embrace continuous learning and improvement.
What we offer Hybrid working & flexibility
supporting work-life balance Generous annual leave
starting at 27 days, rising to 32 days after 5 years plus bank holidays Birthday day off
take your birthday as paid leave Buy or sell annual leave
flexible options to suit your lifestyle Local bank holiday
extra day off around New Year Enhanced maternity, paternity & adoption pay Free on-site parking at key office locations Employee Assistance Programme
emotional wellbeing support for you and your family Cycle to Work & Car Leasing Schemes
save on tax and NI Pension schemes with life insurance cover Perkbox
an employee engagement platform with perks, benefits, rewards, wellbeing resources, discounts, freebies and more Healthcare cash plan
claim back costs for dental, optical, physio & more Lifestyle discounts
cashback and savings at major retailers Learning & development opportunities
grow your career Volunteer days
up to 5 paid days to give back
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Head of Rents and Service Charges in Manchester employer: Be One Homes
Join a forward-thinking organisation that prioritises employee wellbeing and professional growth, making it an excellent employer for Building Surveyors. With a strong commitment to maintaining high-quality housing and a supportive work culture, you will enjoy generous annual leave, flexible working options, and access to comprehensive learning and development opportunities. Located in a vibrant community, this role offers the chance to make a meaningful impact while enjoying a range of benefits designed to support your personal and professional life.
