At a Glance
- Tasks: Support customers in maintaining tenancies and accessing vital services for independent living.
- Company: Join a compassionate team dedicated to making a real difference in people's lives.
- Benefits: Enjoy hybrid working, generous leave, and wellness support for you and your family.
- Other info: Flexible work-life balance with opportunities for personal and professional growth.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: Experience supporting vulnerable individuals and strong communication skills are essential.
The predicted salary is between 23850 - 29150 £ per year.
Do you want to make a real difference to people's lives every day? As a Sustainable Tenancies Advisor, you'll play an important role in supporting customers to maintain successful tenancies, access the right support at the right time, and build the confidence and skills needed to live independently. Working as part of a customer-focused team, you'll provide practical advice, guidance and early intervention support, helping to prevent issues from escalating and contributing to stronger, safer communities. This is a rewarding opportunity for someone who is compassionate, organised and committed to delivering excellent customer service.
Key Responsibilities
- Provide advice, guidance and practical support to customers who may need help managing and sustaining their tenancy.
- Carry out assessments to identify support needs, risks and appropriate next steps, ensuring customers receive timely assistance.
- Develop, review and monitor customer action plans, making referrals to specialist internal and external services where appropriate.
- Work closely with colleagues and partner organisations to help customers maintain rent payments and prevent tenancy issues from escalating.
- Identify and appropriately refer reports of anti-social behaviour, safeguarding concerns or tenancy-related issues in line with procedures.
- Maintain accurate, confidential and up-to-date records, ensuring compliance with data protection requirements and organisational standards.
- Promote equality, diversity and inclusion in all interactions, treating every customer with dignity, respect and understanding.
What you'll need to succeed
- Experience of supporting vulnerable customers or individuals who may need additional guidance to achieve positive outcomes.
- Strong communication and customer service skills, with the ability to build positive relationships with customers, colleagues and partner organisations.
- Excellent listening skills and the ability to understand individual circumstances, respond appropriately and communicate with empathy.
- Good organisational skills, with the ability to manage a varied workload, prioritise tasks and meet deadlines in a changing environment.
- A proactive and solution-focused approach, using sound judgement and problem-solving skills to support customers effectively.
- Confidence using digital systems and Microsoft applications, with the ability to maintain accurate records and handle sensitive information professionally.
- A commitment to equality, diversity and inclusion, alongside a genuine desire to support people to achieve sustainable outcomes.
What we offer
- Hybrid working & flexibility – supporting work-life balance
- Generous annual leave – starting at 27 days, rising to 32 days after 5 years plus bank holidays
- Birthday day off – take your birthday as paid leave
- Buy or sell annual leave – flexible options to suit your lifestyle
- Local bank holiday – extra day off around New Year
- Enhanced maternity, paternity & adoption pay
- Free on-site parking at key office locations
- Employee Assistance Programme – emotional wellbeing support for you and your family
- Cycle to Work & Car Leasing Schemes – save on tax and NI
- Pension schemes with life insurance cover
- Perkbox - an employee engagement platform with perks, benefits, rewards, wellbeing resources, discounts, freebies and more
- Healthcare cash plan – claim back costs for dental, optical, physio & more
- Lifestyle discounts – cashback and savings at major retailers
- Learning & development opportunities – grow your career
- Volunteer days – up to 5 paid days to give back
If you are interested in this role, please click 'Apply Online' to provide your CV and supporting statement. In your supporting statement, please provide clear, specific and evidence-based examples showing how you meet the essential criteria marked (A) in the person specification. Please explain how you have used your skills in practice, as the essential criteria form the basis of the shortlisting and assessment process. Addressing the desirable criteria is optional. However, doing so may strengthen your application where relevant. We welcome applicants from all backgrounds and experiences. If you share our values and want to make a difference, we encourage you to apply. As a Disability Confident employer, we aim to provide reasonable adjustments throughout the recruitment process and employment. Please contact us at hello@beonehomes.com if you need any support with your application.
Sustainable Tenancies Advisor in Bolton employer: Be One Homes
As a Tenancy Enforcement Officer in Bolton, you will be part of a supportive and dynamic team that values your contributions and prioritises employee well-being. With benefits like hybrid working, generous annual leave, and a special day off for your birthday, we foster a work culture that promotes work-life balance and personal growth. Join us to make a meaningful impact in the community while enjoying ample opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Sustainable Tenancies Advisor in Bolton
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Be One Homes.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Be One Homes!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Be One Homes, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Be One Homes or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Sustainable Tenancies Advisor in Bolton
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Be One Homes:Before hitting send, make sure to tailor your application specifically to Be One Homes! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Be One Homes
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
