At a Glance
- Tasks: Plan and schedule repairs, ensuring top-notch service for our customers.
- Company: Join a dynamic logistics team focused on community support.
- Benefits: Generous leave, birthday off, flexible options, and wellness support.
- Other info: Opportunities for career growth and volunteer days to give back.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication, organisational skills, and customer service experience.
The predicted salary is between 23850 - 29150 £ per year.
- Join our team as a Support and Planning Officer
- Join our Logistics and Support Team as a
Support and Planning Officer and help us deliver an efficient, customer-focused repairs and maintenance service.
This is a varied and fast-paced role where you'll be responsible for planning and scheduling repairs, coordinating resources, supporting operational teams and ensuring customers receive a high standard of service.
Working closely with colleagues, contractors and customers, you'll play a key role in helping us deliver responsive services and achieve positive outcomes for our communities.
Key Responsibilities
- Raise, plan, schedule and manage responsive repairs and cyclical works, ensuring resources are allocated efficiently and target completion times are achieved.
- Monitor repairs from start to finish, actively managing workloads, updating systems and adjusting schedules to meet changing priorities.
- Maintain accurate records across multiple systems, including operational, performance and financial information such as purchase orders and invoices.
- Coordinate resources, materials and workforce availability by liaising with managers, operatives, contractors and suppliers.
- Act as a key point of contact for customers and stakeholders, managing enquiries, appointments and service updates.
- Diagnose repair requirements and coordinate the appropriate trade resources to deliver solutions efficiently.
- Produce performance information and provide administrative support to assist service delivery and continuous improvement activities.
- Support process improvements and contribute towards achieving organisational and team performance targets.
- Promote equality, diversity and inclusion and ensure health and safety concerns are appropriately reported and addressed.
- What you'll need to succeed
- Strong communication skills, both verbal and written.
- Excellent customer service skills and the ability to communicate effectively with customers, colleagues and stakeholders.
- Strong organisational skills with the ability to manage multiple priorities, tasks and schedules simultaneously.
- A proactive approach to problem solving, with the ability to identify practical solutions in a timely manner.
- Good IT skills, including Microsoft Office applications such as Word, Excel, Outlook, Teams, Share Point and One Drive.
- Digital confidence using mobile devices, laptops and workplace systems.
- Awareness of health and safety responsibilities.
- A commitment to equality, diversity and inclusion and creating a respectful environment where everyone feels valued and supported.
- Experience working within a customer-focused environment and acting as a first point of contact for customers or stakeholders
What we offer
- Generous annual leave starting at 27 days, rising to 32 days after 5 years, plus bank holidays
- Birthday day off – take your birthday as paid leave
- Buy or sell annual leave – flexible options to suit your lifestyle
- Local bank holiday – extra day off around New Year
- Enhanced maternity, paternity & adoption pay
- Free on-site parking at key office locations
- Employee Assistance Programme – emotional wellbeing support for you and your family
- Cycle to Work & Car Leasing Schemes – save on tax and NI
- Pension schemes with life insurance cover
- Perkbox – employee engagement platform with discounts, rewards, wellbeing resources and more
- Healthcare cash plan – claim back costs for dental, optical, physio and more
- Lifestyle discounts – cashback and savings at major retailers
- Learning & development opportunities – grow your career
- Volunteer days – up to 5 paid days to give back
- Applying Instructions
- If you are interested in this role, please click
‘Apply Online’ to complete our application form.
In your application, please provide examples that meet the essential and desirable criteria outlined in the Role Profile and Person Specification.
Your selection for an interview will be based on this information.
We welcome applicants from all backgrounds and experiences. If you share our values and want to make a difference, we encourage you to apply.
As a Disability Confident employer, we aim to provide reasonable adjustments throughout the recruitment process and employment. Please contact us at hello@beonehomes. com if you need any support with your application.
Role Profile
Ready to get started?
View the Role Profile here.
Interview date(s): Interviews will be held on WC 14th December 2026
Support and Planning Officer in Bolton employer: Be One Homes
As a Tenancy Enforcement Officer in Bolton, you will be part of a supportive and dynamic team that values your contributions and prioritises employee well-being. With benefits like hybrid working, generous annual leave, and a special day off for your birthday, we foster a work culture that promotes work-life balance and personal growth. Join us to make a meaningful impact in the community while enjoying ample opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Support and Planning Officer in Bolton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Be One Homes and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Be One Homes!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Be One Homes keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Support and Planning Officer in Bolton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Be One Homes:This is your chance to really connect with the team at Be One Homes. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Be One Homes
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Be One Homes.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Be One Homes that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Be One Homes. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
