At a Glance
- Tasks: Lead a 24/7 Careline Service, ensuring high-quality support for customers.
- Company: Join a supportive team focused on customer care and innovation.
- Benefits: Enjoy hybrid working, generous leave, and a birthday day off.
- Other info: Flexible hours and excellent career growth opportunities await you.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and strong communication skills required.
The predicted salary is between 44581 - 48876 £ per year.
Location: Bolton
Salary: £44,581- £48,876 (Grade 6) Pro rata and pending annual pay review
Contract Type: Fixed-term contract (12-months)
Benefits: Hybrid working, generous annual leave, birthday day off and much more
We are looking for a Careline Manager to lead our 24/7 Careline Service, helping customers stay safe, independent and confident in their homes. This role focuses on delivering a high-quality, responsive service while supporting and developing a motivated team.
This is an office-based, part-time role working 18 hours per week. You will work 6-hour shifts on a rotating pattern from Monday to Wednesday, with shifts scheduled between 7am and 10pm as part of a 6-week rota cycle.
Key Responsibilities
- Lead the day-to-day delivery of a 24/7 Careline Service, ensuring consistent, high-quality support for customers
- Manage, coach and develop a team, creating a positive, inclusive culture focused on service excellence and continuous improvement
- Monitor performance using data, reporting and feedback, taking action to improve outcomes and customer experience
- Ensure services meet all legal, safeguarding and organisational requirements, maintaining high standards at all times
- Respond effectively to emergency or challenging situations, prioritising the safety of customers and colleagues
- Build strong working relationships with customers, partners, contractors and professionals to support joined-up service delivery
- Support innovation and service development, including new technology and improved ways of working to enhance long-term sustainability
What you'll need to succeed
- Experience managing or supervising teams in a customer support or contact centre environment, ideally within a 24/7 service
- Proven ability to manage operational services, including handling emergency or complex situations calmly and effectively
- Strong communication and interpersonal skills, with the ability to build positive relationships and influence outcomes
- Confidence using data and systems to monitor performance, identify trends and drive improvements
- Good digital and IT skills, including experience with systems, reporting tools and Microsoft applications
- Strong organisational skills with the ability to prioritise and work under pressure to meet deadlines
- Commitment to equality, diversity and inclusion, with an understanding of delivering accessible services for all customers
What we offer
- Hybrid working & flexibility supporting work-life balance
- Generous annual leave starting at 27 days, rising to 32 days after 5 years plus bank holidays
- Birthday day off - take your birthday as paid leave
- Buy or sell annual leave - flexible options to suit your lifestyle
- Local bank holiday extra day off around New Year
- Enhanced maternity, paternity & adoption pay
- Free on-site parking at key office locations
- Employee Assistance Programme - emotional wellbeing support for you and your family
- Cycle to Work & Car Leasing Schemes - save on tax and NI
- Pension schemes with life insurance cover
- Perkbox - an employee engagement platform with perks, benefits, rewards, wellbeing resources, discounts, freebies and more
- Healthcare cash plan - claim back costs for dental, optical, physio & more
- Lifestyle discounts - cashback and savings at major retailers
- Learning & development opportunities - grow your career
- Volunteer days - up to 5 paid days to give back
Manager night in Bolton employer: Be One Homes
Join a forward-thinking organisation that prioritises employee wellbeing and professional growth, making it an excellent employer for Building Surveyors. With a strong commitment to maintaining high-quality housing and a supportive work culture, you will enjoy generous annual leave, flexible working options, and access to comprehensive learning and development opportunities. Located in a vibrant community, this role offers the chance to make a meaningful impact while enjoying a range of benefits designed to support your personal and professional life.
StudySmarter Expert Advice🤫
We think this is how you could land Manager night in Bolton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Be One Homes and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Be One Homes and let us see your personality shine through!
We think you need these skills to ace Manager night in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Be One Homes.
Get Familiar with Our Brand:Before applying, take some time to learn about Be One Homes and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Be One Homes
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Be One Homes.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Be One Homes will surely appreciate.
