Join our team as a Home Ownership Assistant
Are you organised, customer-focused and looking for an opportunity to make a positive difference? As a Home Ownership Assistant, you will play an important role in supporting customers through their home ownership journey. Working as part of a collaborative team, you'll provide high-quality administrative support, help customers understand home ownership processes, and ensure applications are managed accurately and efficiently. This is an excellent opportunity for someone who enjoys working with people, managing a variety of tasks and delivering a great customer experience.
Key Responsibilities
- Be the first point of contact for customer enquiries, providing a welcoming, responsive and professional service.
- Support the administration of home ownership products, including Right to Buy, Right to Acquire and Shared Ownership applications.
- Provide clear and accurate information to customers, helping them understand processes and next steps.
- Maintain accurate records, gather information from a range of sources and ensure application documentation is up to date.
- Arrange appointments, manage diaries and coordinate interviews and customer meetings as required.
- Process payments, raise invoices and support the smooth day-to-day operation of the service.
- Promote equality, diversity and inclusion in all interactions, while supporting a safe and respectful working environment.
What you'll need to succeed
- Experience carrying out administrative tasks in a busy environment with strong organisational skills.
- Experience communicating effectively with customers and a range of internal and external stakeholders.
- Strong written and verbal communication skills, with the ability to explain information clearly and professionally.
- Excellent organisation and time management skills, with the ability to manage competing priorities and meet deadlines.
- A positive, customer-focused approach and a commitment to delivering a high-quality service.
- Good digital and IT skills, including Microsoft Office applications and collaboration tools such as Outlook and Teams.
- A commitment to equality, diversity and inclusion, treating everyone with respect and recognising the value of different perspectives.
What we offer
- Hybrid working & flexibility – supporting work-life balance
- Generous annual leave – starting at 27 days, rising to 32 days after 5 years plus bank holidays
- Birthday day off – take your birthday as paid leave
- Buy or sell annual leave – flexible options to suit your lifestyle
- Local bank holiday – extra day off around New Year
- Enhanced maternity, paternity & adoption pay
- Free on-site parking at key office locations
- Employee Assistance Programme – emotional wellbeing support for you and your family
- Cycle to Work & Car Leasing Schemes – save on tax and NI
- Pension schemes with life insurance cover
- Perkbox - an employee engagement platform with perks, benefits, rewards, wellbeing resources, discounts, freebies and more
- Healthcare cash plan – claim back costs for dental, optical, physio & more
- Lifestyle discounts – cashback and savings at major retailers
- Learning & development opportunities – grow your career
- Volunteer days – up to 5 paid days to give back
Interview Date(s): Interviews for this position will be held on 5 November 2026.
Applying Instructions
If you are interested in this role, please click 'Apply Online' to provide your CV and supporting statement.
In your supporting statement, please provide clear, specific and evidence based examples showing how you meet the essential criteria marked (A) in the person specification. Please explain how you have used your skills in practice, as the essential criteria form the basis of the shortlisting and assessment process. Addressing the desirable criteria is optional; however, doing so may strengthen your application where relevant.
We welcome applicants from all backgrounds and experiences. If you share our values and want to make a difference, we encourage you to apply.
As a Disability Confident employer, we aim to provide reasonable adjustments throughout the recruitment process and employment. Please contact us at hello@beonehomes.com if you need any support with your application.
Role Profile
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