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- Tasks: Support communities by managing anti-social behaviour cases and ensuring safety.
- Company: Join a dedicated team focused on fairness and community wellbeing.
- Benefits: Enjoy hybrid working, generous leave, and a birthday day off.
- Other info: Flexible work-life balance with opportunities for personal growth.
- Why this job: Make a real difference in people's lives and promote safe neighbourhoods.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 32767 - 36197 £ per year.
Location: Bolton
Salary: £32,767 - £36,197 (Grade 4)
Contract Type: Permanent
Benefits: Hybrid working, generous annual leave, birthday day off and much more
Join our team as an Anti Social Behaviour Officer. We are looking for someone who cares about people, fairness, and safe communities. You will help customers feel safe in their homes by addressing anti-social behaviour and tenancy breaches in a calm, practical, and supportive way. You will work with customers, colleagues, and partner agencies to find solutions that protect victims, challenge unacceptable behaviour, and prevent problems from escalating.
Key Responsibilities
- Manage anti-social behaviour and tenancy breach cases from start to finish, keeping accurate records and clear action plans
- Listen to customers, take clear statements, and provide regular updates and appropriate support
- Work with partner agencies and support services to agree solutions that meet individual needs
- Identify vulnerable customers and make referrals to relevant support services when required
- Gather information and evidence to support enforcement or legal action where necessary
- Use inclusive language and ensure equality, diversity and inclusion are considered in every decision
- Report health and safety concerns and share learning to reduce risk
What you'll need to succeed
- A good understanding of anti-social behaviour and tenancy breach issues, and how they affect people
- Experience working with customers or communities in sensitive or challenging situations
- Strong organisation and case management skills, with the ability to prioritise work and meet deadlines
- Clear and confident communication skills, both written and verbal
- The ability to build positive, professional relationships and handle difficult conversations calmly
- Digital skills to use everyday technology such as email, case systems, and Microsoft applications
- A full, valid driving licence
What we offer
- Hybrid working & flexibility supporting work-life balance
- Generous annual leave starting at 27 days, rising to 32 days after 5 years plus bank holidays
- Birthday day off - take your birthday as paid leave
- Buy or sell annual leave - flexible options to suit your lifestyle
- Local bank holiday - extra day off around New Year
- Enhanced maternity, paternity & adoption pay
- Free on-site parking at key office locations
- Employee Assistance Programme - emotional wellbeing support for you and your family
- Cycle to Work & Car Leasing Schemes - save on tax and NI
- Pension schemes with life insurance cover
- Perkbox - an employee engagement platform with perks, benefits, rewards, wellbeing resources, discounts, freebies and more
- Healthcare cash plan - claim back costs for dental, optical, physio & more
- Lifestyle discounts - cashback and savings at major retailers
- Learning & development opportunities - grow your career
- Volunteer days - up to 5 paid days to give back
Anti Social Behaviour Officer in Bolton employer: Be One Homes
Contact Detail:
Be One Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti Social Behaviour Officer in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in being an Anti-Social Behaviour Officer.
✨Tip Number 3
Practice your communication skills! As an Anti-Social Behaviour Officer, you'll need to handle sensitive situations. Role-play with a friend or family member to get comfortable with difficult conversations and clear, calm communication.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, go ahead and submit your application today!
We think you need these skills to ace Anti Social Behaviour Officer in Bolton
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for making communities safer! In your application, share why you care about anti-social behaviour and how you can contribute to creating a supportive environment.
Be Clear and Concise: We love a well-structured application. Make sure to keep your writing clear and to the point. Highlight your relevant experience and skills that match the job description without rambling on.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities and requirements of the Anti-Social Behaviour Officer role. Show us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Be One Homes
✨Know Your Stuff
Make sure you have a solid understanding of anti-social behaviour and tenancy breach issues. Brush up on relevant laws and local policies, as well as the impact these issues have on communities. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As an Anti-Social Behaviour Officer, you'll be dealing with sensitive situations. Prepare examples from your past experiences where you've successfully managed difficult conversations or built positive relationships. This will demonstrate your ability to handle challenging interactions with empathy and professionalism.
✨Organise Your Thoughts
With strong organisation and case management skills being crucial for this role, think about how you can showcase these during the interview. You might want to prepare a brief outline of how you would manage a case from start to finish, highlighting your prioritisation and record-keeping abilities.
✨Practice Inclusive Communication
Since the role requires using inclusive language and considering equality and diversity, practice how you would communicate these values in your responses. Think about how you can articulate your commitment to fairness and support for vulnerable customers, which is key to the job.