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- Tasks: Be the friendly face of our centre, managing calls and supporting clients with a smile.
- Company: Join an award-winning flexible workspace provider with a vibrant culture.
- Benefits: Enjoy 20 days holiday, healthcare, gym access, and a birthday day off!
- Why this job: Make a real impact in a dynamic environment while developing your customer service skills.
- Qualifications: GCSEs in Business and 12 months of customer-facing experience required.
- Other info: Opportunities for personal growth and community support through charity leave.
The predicted salary is between 24000 - 36000 £ per year.
BE Offices is an award-winning provider of flexible workspace in London and throughout the UK. Our office solutions operate under multiple brands but share the same ethos of offering a quality, cost-effective working environment for businesses of all sizes. We are one of the oldest in our sector, established in 1994, and have pioneered the advancement in service levels to our clients both in technological development and first-class personal service. Our long list of awards is a testament to our continual drive to support and develop our teams and provide the best service in our industry.
Our vision – ‘Together, we are building the business lifestyle that everyone wants’. As you’d expect, you’ll be the first point of contact for all incoming calls and visitors, but more than that, you’re a crucial part of the centre team. That means you’ll be involved in all the centre support activities helping us provide award-winning service. To assist in providing an outstanding service, we require a charismatic Centre Support Assistant. You’ll be based in our brand new Business Centre in Tower Hill, reporting to the Centre Manager. If you can juggle tasks with a smile on your face and deliver great customer service, this role is for you.
Key Responsibilities and Accountabilities
- To ensure that all meeting rooms including management office and vacant offices are tidy, safe and welcoming to all clientele/visitors.
- To work between various centres as support when and as needed.
- To manage outgoing post, ensuring that it is properly franked and ready for collection daily and route incoming mail to relevant clientele.
- To provide cover for the reception as and when required.
- To carry out administrative and clerical duties for clients as required which may include filing, archiving, photocopying, collating, laminating, faxing, preparation with mailings, word processing, data entry and preparation of reports and other information.
- To process catering orders and meeting room requests made by clients.
- To deal with customer requests in a prompt and timely manner.
- Assisting the Centre Manager with Doughnut day and the daily distribution of fruit.
- To make teas and coffees for conference/meeting rooms.
- To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines.
- To book various chargeable services for clients such as couriers and taxis.
- To issue and ensure receipt of swipe cards, keys, furniture etc. to clients when required.
- To create and issue welcome packs for new clients.
Role Related Development
- To understand the principles of Health and Safety and Security procedures.
- To support our Service Success Chain.
- Local area and basic product knowledge.
- Attend training to develop relevant knowledge and skills.
Kindly note the above is not exhaustive of your duties and may vary from time to time. The above accountabilities are likely to change over time as the Business expands. Gradual changes may result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced, reasonable notice will be given.
Personal Specification
Qualification and Education
- GCSE’s or above in Business Related Area - Essential.
Experience
- 12 months customer facing work experience, both face to face and telephone - Essential.
Skills and Abilities
- Proficient in Word and Outlook - Essential.
- Excellent telephone communication skills - Essential.
- Face-to-Face Customer experience skills - Essential.
- Switchboard skills - Desirable.
- Visitor management skills - Desirable.
Company Benefits
- Annual Leave: 20 days holiday (for your first year of employment) plus bank holidays.
- Paid day off for your Birthday.
- Buy and sell up to 3 days holiday or carry up to 3 days unused annual leave to the subsequent year.
- Benefit Schemes: Healthcare (plus partners/dependants), Dental Care, Life Assurance, Corporate Eye Care, Season Ticket Loan, Loyalty of Service Rewards, Cycle to work scheme, Quit smoking reward, Access to our onsite Gym, New starter lunch voucher.
- Other: Up to 3 days paid leave per year to support a local charity of your choice.* Terms and Conditions apply.
Centre Support Assistant in London employer: BE Offices
Contact Detail:
BE Offices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Support Assistant in London
✨Tip Number 1
Get to know the company! Research BE Offices and their values. When you walk into that interview, show us you understand their ethos of providing quality service. It’ll make you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with clients, we suggest you role-play common scenarios. Think about how you'd handle a tricky situation or a demanding client. This will help you feel more confident when it counts.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable. A smart outfit can boost your confidence and show us you’re serious about the position.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds. Plus, it’s a great way to reiterate why you’d be a fantastic fit for the Centre Support Assistant position.
We think you need these skills to ace Centre Support Assistant in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your charisma and enthusiasm for the role.
Tailor Your Application: Make sure to tailor your application to the Centre Support Assistant role. Highlight your customer service experience and any relevant skills that match what we’re looking for. It’ll make a big difference!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at BE Offices!
How to prepare for a job interview at BE Offices
✨Know the Company Inside Out
Before your interview, take some time to research BE Offices. Understand their ethos, the services they offer, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Centre Support Assistant, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've delivered excellent customer service, handled difficult situations, or managed multiple tasks simultaneously. This will demonstrate your suitability for the role.
✨Practice Common Interview Questions
Anticipate questions related to your experience in customer-facing roles and your ability to juggle tasks. Practising answers to questions like 'How do you handle stressful situations?' or 'Can you give an example of a time you went above and beyond for a customer?' will help you feel more confident.
✨Dress the Part and Bring Your A-Game
First impressions matter! Dress smartly and professionally for your interview. Also, bring along any necessary documents, such as your CV and references, to show you're organised and ready to impress. A positive attitude and a smile can go a long way in making a great impression!
