At a Glance
- Tasks: Assist in providing outstanding service and support to clients in a vibrant workspace.
- Company: Award-winning flexible workspace provider with a focus on quality and innovation.
- Benefits: Competitive salary, 20 days holiday, life assurance, and onsite gym access.
- Other info: Opportunities for training and career progression in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in a thriving community.
- Qualifications: GCSEs or above and at least 1 year of customer-facing experience.
The predicted salary is between 24000 - 36000 £ per year.
HR Advisor | HR Programs Manager | HR Business Partner | Early Careers Lead, Strategic Business Partnering, Learning and Development
The BE Group of Companies is an award-winning provider of flexible workspace in London and throughout the UK. Our office solutions operate under multiple brands with a focus on quality, cost-effective working environments for businesses of all sizes. We were established in 1994 and have a history of awards recognizing service levels, technological development, and personal service. Our vision is: “Together, we are building the business lifestyle that everyone wants.”
To assist in providing outstanding service, we require a Community & Service Assistant. You’ll be based in our Southampton business centre in a small but busy team managing and representing brands such as BE Offices, Headspace and BESpoke, reporting to the Centre Manager. We offer a competitive salary and a range of benefits.
You’ll be dealing with clients daily, so professionalism and self-presentation are essential. We strive to be the best in our industry and have historically received awards such as the Business Centre of the Year and inclusion in the Sunday Times Top 100 Best Small Companies to Work For. We are Investors in People accredited.
If you can juggle tasks with a smile and deliver great customer service, this role could be for you. We offer training to help you grow and progress when opportunities arise.
Service Assistant — Key Responsibilities and Accountabilities:
- Ensure all meeting rooms, the management office, and vacant offices are tidy, safe and welcoming for clients and visitors
- Work across different areas of the centre to provide support as needed
- Manage outgoing post, ensure franked mail is ready for collection daily, and route incoming mail to clients
- Greet clients at reception as required
- Perform administrative duties including filing, archiving, photocopying, laminating, data entry and report preparation
- Process catering orders and meeting room requests
- Respond promptly to client requests
- Assist the Centre Manager with events and weekly/monthly activities
- Prepare teas and coffees for conference/meeting rooms
- Coordinate with staff to respond to client queries within procedural deadlines
- Book chargeable services for clients (e.g., couriers, taxis)
- Issue and manage swipe cards, keys, furniture, etc. to clients
- Create and issue welcome packs for new clients
Community Assistant — Key Responsibilities and Accountabilities:
Note: Replaced with content below for clarity.
- Main Community point of contact for our key clients in Southampton
- Be present in communal areas daily
- Build familiarity and relationships with clients to encourage engagement and attendance at community events
- Understand client activities and networking needs
- Onboard new clients with welcome emails, community packs, initial meetings, platform setup, and welcome gifts
- Maintain up-to-date knowledge of packages, brand, and business to answer client questions
- Admin tasks including scheduling social media, updating databases, and assisting members via email and phone
- Create and deliver newsletters/emails
Events Management
- Create, advertise, plan and run the annual programme of events (business, social, networking) with the Community Manager
- Source partnerships to enhance community value (industry experts, local discounts, pop-ups, incentives)
- Coordinate communications related to events (posters, flyers, monthly community meetings)
- Set up events and monitor expenditure to stay on budget
- Organise internal networking events and client-led events
- Promote events and assist with social media and office marketing (LinkedIn, TikTok, Instagram)
Role-Related Development
- Understand Health & Safety and Security procedures
- Support the Service Success Chain
- Develop local area and basic product knowledge
- Attend training to develop relevant knowledge and skills
- Pursue training and development to progress within the company
The above accountabilities are not exhaustive and may change over time as the business expands. Substantial changes will involve consultation and reasonable notice.
About you:
- Qualification and Education – GCSEs or above in a business-related area (desirable)
- Experience – Minimum 1 year of customer-facing work experience (face-to-face and telephone) (essential)
- Skills – Proficient in Word and Outlook (essential)
- Excellent telephone communication skills (essential)
- Face-to-face customer service skills (essential)
- Front of house management skills (desirable)
- Work requirements – Full-time, Monday to Friday (essential)
- Occasional irregular hours may be required (essential)
Company Benefits:
- 20 days holiday plus bank holidays (increases with years of service)
- Paid day off for your birthday
- Buy/sell up to 3 days of holiday or carry unused days forward
- Life assurance
- Pension
- Corporate eye care
- Season ticket loan
- Loyalty of service rewards
- Cycle to work scheme
- If you quit smoking, a reward and recognition scheme
- Onsite gym access
- Employee assistance programme
Other
- Quarterly socials funded by the company
- Up to 3 days paid leave per year to support a local charity
*Terms and conditions apply
Seniority level
- Entry level
Employment type
- Full-time
Location: Southampton, England, United Kingdom
Posted: 1 week ago
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Community & Service Assistant in Southampton employer: BE Offices
The BE Group of Companies is an exceptional employer, offering a vibrant work culture in the heart of Southampton, where teamwork and community engagement are at the forefront. With a strong commitment to employee development, we provide comprehensive training opportunities and a range of benefits including generous holiday allowances, life assurance, and wellness initiatives. Join us in our award-winning environment, where your contributions are valued and recognised, and be part of a company that truly invests in its people.
StudySmarter Expert Advice🤫
We think this is how you could land Community & Service Assistant in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BE Offices. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BE Offices before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Community & Service Assistant in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BE Offices:Your cover letter is your chance to shine! Tell us why you want to work at BE Offices specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BE Offices!
How to prepare for a job interview at BE Offices
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
