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- Tasks: Lead daily operations at our Birmingham business center and ensure top-notch service.
- Company: Join BE Offices, a pioneering provider of flexible workspaces with a commitment to quality and innovation.
- Benefits: Enjoy 20 days holiday, healthcare, gym access, and more perks like a birthday day off!
- Why this job: Be part of an award-winning team that values growth, customer service, and a vibrant work culture.
- Qualifications: GCSEs in Business and 12 months of customer service experience are essential.
- Other info: Full-time role with opportunities for training and personal development.
The predicted salary is between 36000 - 60000 £ per year.
5 days ago Be among the first 25 applicants
BE Offices is an award-winning provider of flexible workspace in London and throughout the UK. Our office solutions operate under multiple brands but share the same ethos of offering a quality, cost effective working environment for businesses of all sizes. We are one of the oldest in our sector, established in 1994 and have pioneered the advance in service levels to our clients both in technological development and first-class personal service. Our long list of awards are testament to our continual drive to support and develop our teams and provide the best service in our industry.
Our vision – ‘Together, we are building the business lifestyle that everyone wants’.
You will be the first point of contact for all existing clients, new clients and internal stakeholders, but more than that you’re a crucial part of the centre team. That means you’ll be involved in all the centre support activities helping us providing award-winning service.
To assist in providing an outstanding service, we require a charismatic Centre Manager. You’ll be based in our Birmingham business center in a busy team managing multiple brands such as BE Offices, Headspace, and BESpoke, reporting to the Director of Business Centres and Director of Headspace. We pay employees above the Living Wage requirements and you’ll get a host of benefits listed below.
You’ll be dealing with clients every day so professionalism is of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as BCA’s Business Centre of the Year , featuring in the Sunday Times Top 100 Best Small Companies to Work For for 7 consecutive years. We are also Investors in People accredited.
If you can juggle tasks with a smile on your face and deliver great customer service then this role is for you. We have training available every year to help you grow in your role in order for you to progress further when opportunities become available.
Key Responsibilities and Accountabilities:
- To oversee the day to day running of the business center covering all aspects – center team, security, health and safety, maintenance and cleaning supervision
- Deliver viewings to potential clients and be involved in finalising of agreements
- Work closely with the Sales team in relation to new clients and current clients
- To complete all move-in’s and move-outs following procedures, as well as all upgrades and downgrades within the building
- Maintain reports and invoicing relating to center occupancy and any other ad-hoc reports
- To process catering orders and meeting room requests made by clients
- To deal with customer requests in a prompt and timely manner
- To set-up all vacant offices and audit them to be to ‘BE Show Standard’
- To issue and ensure receipt of access fobs and keys to clients
- To create and issue welcome packs for new clients
- To conduct weekly building walks and raise issues with relevant internal departments
- To work closely with IT to meet client requirements
- To liaise with all internal departments to ensure operations run as smoothly as possible
Role Related Development:
- To understand the principles of Health and Safety and Security procedures
- To complete audits of vacant offices and produce inventories on office spaces
- Communicate maintenance requests to the appropriate stakeholders
- To support our Service Success Chain
- Local area and basic product knowledge
- Training and development to help you progress not only in the company, but as a person too
The above accountabilities are not exhaustive of your duties and may change over time. As the Business expands, gradual changes may occur and result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and reasonable notice will be given.
Personal Specification:
Qualification and Education – GCSE’s or above in Business related area – Essential
Experience – 12 months customer service experience – both face to face and telephone – Essential
12 months in similar supervisory role – Essential
Experience of working with minimum supervision – Desirable
Skills and Abilities – Proficient in Microsoft Office and Outlook – Essential
Excellent telephone communication skills – Essential
Face-to-face customer services skills – Essential
Switchboard operational skills – Desirable
Work Requirements – Full time position working business hours Monday to Friday – Essential
Occasional irregular hours if required to meet business needs – Essential
Company Benefits:
- 20 days holiday (for your first year of employment) plus bank holidays
- Paid day off for your Birthday
- Buy and sell up to 3 days holiday or carry up to 3 days unused annual leave to the subsequent year
- Healthcare (plus partners/dependants)
- Season Ticket Loan
- Loyalty of Service Rewards
- Cycle to work scheme
- Quit smoking reward and recognition scheme
- Access to our onsite Gym
- New starter lunch voucher
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
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Center Manager employer: BE Offices
Contact Detail:
BE Offices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Center Manager
✨Tip Number 1
Familiarize yourself with the specific brands under BE Offices, such as Headspace and BESpoke. Understanding their unique offerings will help you engage more effectively with potential clients and demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service experience during the interview process. Since this role requires excellent face-to-face communication skills, be prepared to share specific examples of how you've successfully handled client interactions in the past.
✨Tip Number 3
Showcase your ability to manage multiple tasks efficiently. The Centre Manager role involves juggling various responsibilities, so be ready to discuss how you prioritize tasks and maintain a positive attitude under pressure.
✨Tip Number 4
Research the company's awards and recognitions, such as the BCA’s Business Centre of the Year. Being knowledgeable about their achievements will not only impress your interviewers but also show that you align with their vision of excellence.
We think you need these skills to ace Center Manager
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand BE Offices' ethos and values. Highlight how your personal values align with their vision of providing quality service and a positive working environment.
Tailor Your CV: Make sure your CV reflects your customer service experience and supervisory skills. Use specific examples that demonstrate your ability to manage teams and deliver excellent service, as these are crucial for the Centre Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience in customer service and management, and explain how you can contribute to maintaining the award-winning service that BE Offices is known for.
Showcase Your Communication Skills: Since excellent communication is essential for this role, ensure that your application is well-written and free of errors. Use clear and professional language to convey your qualifications and interest in the position.
How to prepare for a job interview at BE Offices
✨Showcase Your Customer Service Skills
As a Centre Manager, you'll be the first point of contact for clients. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
✨Demonstrate Your Leadership Experience
Highlight your supervisory experience and how you've managed teams in the past. Discuss your approach to motivating team members and ensuring smooth operations within a busy environment.
✨Familiarize Yourself with Health and Safety Protocols
Understanding health and safety principles is crucial for this role. Be ready to discuss any relevant experience you have in maintaining safety standards and how you would implement these in the business center.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think about potential challenges you might face as a Centre Manager and how you would address them, especially in terms of client satisfaction and operational efficiency.
