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For Companies At a Glance
- Tasks: Engage with guests and manage client relations in a luxury hospitality setting.
- Company: Be London offers high-end serviced apartments in Central London for discerning clients.
- Benefits: Enjoy remote work options, competitive pay, free stays, and exclusive discounts.
- Why this job: Join a fast-growing team in a vibrant sector with opportunities for personal growth.
- Qualifications: Customer relations experience in hospitality is preferred; strong communication skills are essential.
- Other info: Full-time role with evening and weekend shifts; quarterly bonuses available.
The predicted salary is between 29600 - 29600 £ per year.
About us
Be London is a premier provider of luxury serviced apartments located in key areas across Central London. Specialising in offering high-end, fully furnished serviced accommodation. Be London caters to discerning corporate clients, tourists, high-end students and professionals seeking upscale flexible living spaces. Based in Covent Garden with over 90 properties across the portfolio, we are a fast-paced, fast-growing business in the most exciting sector of the hospitality arena.
Seeking
Be London is seeking a dynamic professional individual to join our rapidly growing team. We are currently seeking a Front of House Executive to join our Front of House team in day-to-day guest liaison/client relations. Responsible for all guest interactions and reputation management for the portfolio. We are after an individual with a good background in customer relations and ideally within the corporate hospitality and/or hotel industry. Experience in a hotel reception or reservations department would be ideal. Excellent organisational and communication skills are essential.
Details
The role is full-time, 40 hours per week, and you'll be remotely working for a portion of this time. Competitive pay with quarterly discretionary bonuses. Staff benefits also include access to free stays in a wide selection of luxury apartments in central London, discretionary quarterly bonuses, membership of our employee assistance and benefits program, and discounts on a range of therapies and treatments. Must be able to work regular evenings and weekends. Salary - £29,600 - subject to passing probation.
Front of House Executive employer: Be London
Contact Detail:
Be London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Executive
✨Tip Number 1
Familiarise yourself with Be London's portfolio of properties. Understanding the unique features and services offered at each location will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in luxury serviced apartments. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your customer service skills. Highlight situations where you successfully managed guest relations or resolved conflicts, as these are crucial for a Front of House Executive.
✨Tip Number 4
Research current trends in the hospitality sector, particularly in luxury accommodations. Being knowledgeable about what guests expect today can set you apart and show that you're proactive and well-informed.
We think you need these skills to ace Front of House Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front of House Executive. Familiarise yourself with the key skills required, such as customer relations and communication, to tailor your application accordingly.
Craft a Tailored CV: Highlight your relevant experience in customer service, particularly within the hospitality sector. Use specific examples that demonstrate your organisational and communication skills, as these are essential for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention why you are a good fit for Be London and how your background aligns with their values and mission in the luxury serviced apartment market.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Be London
✨Showcase Your Customer Service Skills
As a Front of House Executive, your ability to interact positively with guests is crucial. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your strong communication and organisational skills.
✨Research Be London
Familiarise yourself with Be London's portfolio and values. Understanding their luxury serviced apartments and the clientele they cater to will help you tailor your responses and show genuine interest in the company during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to guest interactions. Think about potential challenges you might face in a hospitality role and prepare thoughtful responses that highlight your problem-solving abilities.
✨Dress the Part
Since this role is in the hospitality sector, dressing smartly is essential. Aim for a professional appearance that reflects the luxury brand image of Be London, as first impressions are key in this industry.
