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- Tasks: Provide IT support, solve problems, and keep systems running smoothly for users.
- Company: Join a leading legal firm in Edinburgh with a supportive IT team.
- Benefits: Enjoy 27 days holiday, private medical insurance, and career development opportunities.
- Other info: Dynamic office environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real difference by helping others and enhancing their tech experience.
- Qualifications: 1 year of IT support experience and strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
IT Service Desk Analyst in Edinburgh - Full-time, Permanent – Office-based (5 days per week) Day Shift Pattern. Around £30,000 a year with additional benefits.
Are you an IT Support professional who thrives on solving problems, helping others, and keeping systems running smoothly? Our legal client is looking for an IT Service Desk Analyst to join their busy Edinburgh-based IT Department.
In this hands-on role, you’ll act as the first point of contact for all IT-related incidents and requests, supporting a wide range of technologies, including laptops, mobile devices, software applications, and internal systems. You’ll provide first and second-line support, ensuring a high standard of service and communication for all users.
Key Responsibilities:- Act as the first point of contact for IT support requests and incidents.
- Diagnose, prioritise, and resolve Service Desk calls, escalating where appropriate.
- Communicate clearly with users, translating technical information into plain language.
- Manage user accounts across various systems and ensure data accuracy.
- Monitor quarantined emails and manage releases via mail sweeping tools.
- Support setup and maintenance of remote working environments.
- Maintain accurate and up-to-date Service Desk documentation.
- Dell laptops and Windows 11 OS
- Microsoft 365 suite
- Two-Factor Authentication tools
- BigHand Digital Dictation system
- iManage Work10 (Document Management System)
- iOS mobile devices
We’re looking for someone who brings both technical know-how and excellent communication skills. You’ll have:
- 1 year of experience in IT support or a service desk environment (legal, financial, or professional services background ideal).
- Strong knowledge of Microsoft Windows and Office applications.
- Experience with AV technologies and remote working setups.
- A proactive approach to problem-solving and continuous improvement.
- Great communication skills, with the ability to support users at all levels.
- A collaborative attitude and flexible mindset.
- 27 Days Holiday with Holiday trading (buy/sell)
- 6 Public Holidays
- Private Medical Insurance
- Pension (with salary sacrifice option)
- Training and Development Opportunities
- Career Pathway
- Many More...
Service Desk Analyst employer: Be-IT
Contact Detail:
Be-IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle specific incidents and be ready to share your problem-solving strategies. We want to see your proactive approach in action!
✨Tip Number 3
Show off your communication skills! During interviews, practice explaining technical concepts in simple terms. This will demonstrate your ability to connect with users at all levels, which is key for a Service Desk Analyst.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your IT support experience and any relevant skills, especially those mentioned in the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your experience aligns with our needs. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since you'll be translating tech jargon for users, make sure your application reflects your communication skills. Use clear language and avoid overly technical terms. We want to see how you can connect with people!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Be-IT
✨Know Your Tech
Make sure you brush up on your knowledge of the technologies mentioned in the job description, like Windows 11 and Microsoft 365. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Practice Problem-Solving
Prepare for common IT support scenarios you might face. Think about how you would diagnose and resolve issues, and be ready to explain your thought process clearly. This will demonstrate your proactive approach to problem-solving.
✨Communicate Clearly
Since you'll be translating technical jargon into plain language, practice explaining complex concepts simply. You could even role-play with a friend to get comfortable with this. Clear communication is key in this role!
✨Show Your Collaborative Spirit
Be ready to discuss examples of how you've worked well in a team or supported users at different levels. Highlighting your collaborative attitude will resonate well with the interviewers, especially in a busy IT department.