At a Glance
- Tasks: Support and improve IT services in a leading financial organisation.
- Company: Well-established financial services organisation with a strong reputation.
- Benefits: Hybrid working, modern offices, and opportunities for professional growth.
- Other info: Collaborative environment with exposure to diverse ITSM activities.
- Why this job: Make a real impact on service delivery and enhance your skills in ITSM.
- Qualifications: Experience in IT Service Management and understanding of ITIL principles.
The predicted salary is between 33075 - 40425 £ per year.
Help Shape and Improve IT Services Within a Leading Organisation. We’re recruiting for a Service Delivery Analyst to join a successful and well-established financial services organisation on a 12-month fixed-term contract. This is an exciting opportunity for an IT Service Management professional who enjoys working across service governance, continual improvement, change management and stakeholder engagement. You’ll play an important role in helping to enhance the quality, efficiency and effectiveness of IT services delivered across the business.
Working as part of a collaborative service delivery function, you’ll gain exposure to a broad range of ITSM activities while helping to drive meaningful improvements across the organisation.
What You’ll Be Doing
- Supporting the delivery and continuous improvement of IT services
- Facilitating and contributing to Change Advisory Board (CAB) activities
- Assisting with incident, problem, change and service request processes
- Acting as Major Incident Manager when required
- Supporting service reviews with business stakeholders
- Producing service reporting and performance metrics
- Driving continual service improvement initiatives
- Supporting audit, governance and compliance activities
- Collaborating with internal teams and external partners to improve service delivery
What We’re Looking For
- Experience working within an IT Service Management or Service Delivery environment
- A strong understanding of ITIL principles and best practice
- Exposure to Change Management and CAB processes
- Experience supporting service improvement initiatives
- Excellent organisational and communication skills
- Confidence working with both technical and non-technical stakeholders
- A proactive mindset and passion for improving services
Why Apply?
- Join a recognised and highly regarded organisation
- Gain broad exposure across Service Delivery and ITSM functions
- Play a key role in driving service improvement initiatives
- Work alongside experienced technology and business professionals
- Develop your stakeholder management and governance experience
- Hybrid working with modern Central London offices
- Excellent opportunity to enhance your profile within financial services
Service Delivery Analyst (12 Month FTC) employer: Be-IT
Join a dynamic technology services provider that values genuine project ownership and offers broad exposure to cutting-edge technologies. With a strong focus on career development and certification opportunities, you'll thrive in a supportive work culture that encourages innovation and collaboration. Located in a vibrant area, this role provides the chance to make a meaningful impact while working with a growing projects team on exciting Microsoft 365 and cloud initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Analyst (12 Month FTC)
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Be-IT. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Service Delivery Analyst (12 Month FTC)
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Be-IT.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Be-IT's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Be-IT
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Be-IT.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Be-IT will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Be-IT employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
