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For Companies At a Glance
- Tasks: Oversee desktop deployment, troubleshoot issues, and manage endpoint security.
- Company: Join a prestigious Scottish business based in Glasgow, serving diverse sectors.
- Benefits: Enjoy a competitive salary, generous pension contributions, and a supportive team environment.
- Why this job: Enhance your skills in a collaborative culture that values employee growth and success.
- Qualifications: Proficient in Windows 10/11, Microsoft Office 365, and deployment tools like Intune and SCCM.
- Other info: This role offers autonomy and responsibility in a dynamic work setting.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Technical Support Engineer looking for a new role in a progressive and collaborative environment? Are you looking for the autonomy and responsibility to enhance your skills and grow your career?
You have the opportunity to join a prestigious and highly recognised Scottish business with a Glasgow HQ working to service public, private and third sector organisations. Working from their Glasgow office you will oversee desktop deployment and configuration, troubleshoot end-user issues, and manage patching and endpoint security processes to ensure compliance with internal policies and industry standards.
You will be supported by a highly talented team who work collaboratively to support the ever-changing needs of the business. This is a great opportunity to join an organisation that believes in investing and enabling their employees to achieve success in their daily tasks and their ability to grow their careers.
In order to be successful in this position, applicants must be proficient in configuring, deploying, integrating, and troubleshooting desktop operating systems (e.g., Windows 10/11) and common productivity applications (e.g., Microsoft Office 365 – Outlook, Word, Excel, PowerPoint, Teams), in addition to tools like Microsoft Intune, SCCM, and MDT or similar for automated deployment, management, and security.
In return, you will receive a highly competitive salary and fantastic benefits package inclusive of a generous company pension contribution.
Senior Information Technology Support employer: Be-IT
Contact Detail:
Be-IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Microsoft Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Research the company culture and values of the organisation. Understanding their commitment to employee development can help you tailor your responses in interviews, showing that you align with their vision and are eager to contribute.
✨Tip Number 3
Prepare examples of past experiences where you've successfully troubleshot end-user issues or managed desktop deployments. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively during interviews.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the role and the team dynamics, which you can leverage in your application and interviews.
We think you need these skills to ace Senior Information Technology Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop operating systems, particularly Windows 10/11, and productivity applications like Microsoft Office 365. Use specific examples of how you've configured, deployed, and troubleshot these systems in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to work collaboratively within a team and your commitment to continuous learning and professional development, which aligns with the company's values.
Showcase Relevant Skills: Clearly outline your proficiency with tools such as Microsoft Intune, SCCM, and MDT. Provide concrete examples of how you've used these tools to manage deployments and ensure endpoint security in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at Be-IT
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop operating systems, especially Windows 10/11, and productivity applications like Microsoft Office 365. Highlight specific examples of how you've configured, deployed, or troubleshot these systems in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions where you may need to troubleshoot a hypothetical end-user issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your problem-solving process.
✨Familiarise Yourself with Relevant Tools
Make sure you understand tools like Microsoft Intune, SCCM, and MDT. Be ready to discuss how you've used these tools for automated deployment and management, as well as any security processes you've implemented.
✨Emphasise Team Collaboration
Since the role involves working within a talented team, be prepared to talk about your experiences collaborating with others. Share examples of how you've contributed to team success and adapted to changing needs in a collaborative environment.
