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For Companies At a Glance
- Tasks: Join our team to manage desktop systems and provide top-notch IT support.
- Company: Be part of a forward-thinking public sector organisation that values innovation and collaboration.
- Benefits: Enjoy competitive salary, professional development opportunities, and a supportive work environment.
- Why this job: Make a real impact by ensuring smooth IT operations and enhancing user experiences.
- Qualifications: Experience in desktop support and leadership skills are essential; familiarity with IT security is a plus.
- Other info: Roles available for both Senior IT Support Officer and IT Support Officer.
The predicted salary is between 25000 - 35000 £ per year.
2 Roles: Senior IT Support Officer & IT Support Officer
Glasgow £30,000 - £40,000 approx.
Are you a technically skilled and highly organised IT professional with a passion for providing exceptional support services? We’re seeking a Senior IT Technical Support Officer and an IT Support Officer to join a desktop support team and ensure the smooth operation of end-user computing systems. This is a fantastic opportunity to join a forward-thinking public sector organisation that values innovation, collaboration, and service excellence. If you have strong leadership skills, hands-on experience with desktop support in enterprise environments, and a deep understanding of IT security best practices, we’d love to hear from you.
What you’ll be doing:
- Managing deployment, configuration, and maintenance of desktop systems (Windows 10/11) and applications (Microsoft 365 suite).
- Ensuring endpoint devices are secure, patched, and compliant with internal policies and industry standards.
- Maintaining accurate hardware/software asset inventories and overseeing procurement and warranty support.
- Troubleshooting hardware, software, and peripheral issues, including root cause analysis and preventive actions.
- Using tools such as Microsoft Intune, SCCM, or MDT for desktop management and automated deployment.
- Documenting configurations, procedures, and best practices, and delivering training to staff as required.
What we’re looking for:
- Demonstrable experience in desktop support, deployment, and imaging in large enterprise environments.
- Proven ability to lead and motivate IT support staff in a fast-paced setting (Senior role).
- Proficiency in Windows operating systems and Microsoft Office 365 applications.
- Hands-on experience with desktop management tools (e.g., Intune, SCCM).
- Familiarity with virtual desktop platforms (e.g., RDS, VMware Horizon, Citrix).
- Strong understanding of desktop security controls and patching best practices.
- Knowledge of ITIL service management principles and IT compliance frameworks.
- Full UK driving licence required.
Information Technology Technical Support (Glasgow) employer: Be-IT
Contact Detail:
Be-IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technical Support (Glasgow)
✨Tip Number 1
Familiarise yourself with the specific desktop management tools mentioned in the job description, such as Microsoft Intune and SCCM. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led IT support teams in the past. Be ready to discuss specific challenges you faced and how you motivated your team to overcome them.
✨Tip Number 3
Brush up on your knowledge of IT security best practices and compliance frameworks. Being able to discuss these topics confidently will demonstrate your commitment to maintaining secure and compliant systems.
✨Tip Number 4
Network with current or former employees of the organisation if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Information Technology Technical Support (Glasgow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in desktop support and IT security. Use specific examples that demonstrate your skills with Windows operating systems, Microsoft 365 applications, and desktop management tools like Intune or SCCM.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional IT support services. Mention your leadership skills if applying for the Senior role, and explain how your experience aligns with the responsibilities outlined in the job description.
Showcase Relevant Skills: Clearly list your technical skills related to desktop support, including troubleshooting, configuration, and maintenance of systems. Highlight any experience with virtual desktop platforms and ITIL service management principles, as these are key for the roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Be-IT
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with desktop support, especially with Windows 10/11 and Microsoft 365. Highlight specific examples of how you've managed deployments or resolved complex issues in previous roles.
✨Demonstrate Leadership Qualities
If you're applying for the Senior IT Support Officer role, be ready to share instances where you've led a team or motivated colleagues. Discuss your approach to fostering collaboration and ensuring high-quality service delivery.
✨Understand Security Best Practices
Given the emphasis on IT security in the job description, brush up on your knowledge of desktop security controls and patching best practices. Be prepared to explain how you ensure compliance with internal policies and industry standards.
✨Familiarise Yourself with Tools
Make sure you know the tools mentioned in the job description, such as Microsoft Intune and SCCM. If possible, provide examples of how you've used these tools for desktop management and automated deployment in past roles.
