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- Tasks: Be the go-to person for IT support, solving problems and helping users daily.
- Company: Join a leading legal firm with a supportive and dynamic IT team.
- Benefits: Enjoy 27 days holiday, private medical insurance, and training opportunities.
- Why this job: Kickstart your IT career while making a real difference in a busy environment.
- Qualifications: 1 year of IT support experience and a passion for technology.
- Other info: Office-based role with a collaborative culture and room for growth.
The predicted salary is between 30000 - 42000 £ per year.
IT Service Desk Analyst Edinburgh - Full-time, Permanent Office-based (5 days per week)
Are you an IT Support professional who thrives on solving problems, helping others, and keeping systems running smoothly? Our legal client is looking for an IT Service Desk Analyst to join their busy Edinburgh-based IT Department.
In this hands-on role, you'll act as the first point of contact for all IT-related incidents and requests, supporting a wide range of technologies, including laptops, mobile devices, software applications, and internal systems. You'll provide first and second-line support, ensuring a high standard of service and communication for all users.
- Act as the first point of contact for IT support requests and incidents.
- Diagnose, prioritise, and resolve Service Desk calls, escalating where appropriate.
- Communicate clearly with users, translating technical information into plain language.
- Manage user accounts across various systems and ensure data accuracy.
- Support setup and maintenance of remote working environments.
- Maintain accurate and up-to-date Service Desk documentation.
Requirements:
- 1 year of experience in IT support or a service desk environment (legal, financial, or professional services background ideal).
- Strong knowledge of Microsoft Windows and Office applications.
- Experience with AV technologies and remote working setups.
- A collaborative attitude and flexible mindset.
Benefits:
- 27 Days Holiday with Holiday trading (buy/sell)
- 6 Public Holidays
- Private Medical Insurance
- Pension (with salary sacrifice option)
- Training and Development Opportunities
1st Line IT Support Analyst - Service Desk employer: Be-IT
Contact Detail:
Be-IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Analyst - Service Desk
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks or similar roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific incidents and be ready to share your problem-solving skills. We want to see how you can keep systems running smoothly!
✨Tip Number 3
Show off your communication skills! When you're talking to potential employers, make sure you can explain technical concepts in simple terms. This is key for an IT Service Desk Analyst, as you'll need to help users who might not be tech-savvy.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1st Line IT Support Analyst - Service Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of IT Service Desk Analyst. Highlight your experience with troubleshooting, user support, and any relevant technologies like Microsoft 365 or Windows 11. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your problem-solving skills!
Show Off Your Communication Skills: Since you'll be translating technical jargon into plain language, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've helped someone understand a tech issue in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Be-IT
✨Know Your Tech
Brush up on your knowledge of Dell laptops, Windows 11, and the Microsoft 365 suite. Be ready to discuss how you've used these technologies in past roles, as this will show your familiarity and confidence in handling the tools they'll expect you to support.
✨Communicate Clearly
Since you'll be translating technical jargon into plain language for users, practice explaining complex IT concepts in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for a Service Desk role.
✨Show Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved IT issues in previous positions. Think about specific incidents where you prioritised tasks and escalated issues appropriately, as this will highlight your analytical skills and decision-making process.
✨Emphasise Teamwork and Flexibility
This role requires a collaborative attitude, so be ready to share experiences where you've worked well in a team or adapted to changing situations. Highlighting your flexibility and willingness to help others will resonate well with the interviewers.