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For Companies At a Glance
- Tasks: Oversee desktop deployment, troubleshoot issues, and manage endpoint security.
- Company: Join a prestigious Scottish business based in Glasgow, serving diverse sectors.
- Benefits: Enjoy a competitive salary, generous pension, and supportive work culture.
- Why this job: Great opportunity for growth in a collaborative environment with a focus on employee success.
- Qualifications: Proficient in Windows 10/11, Microsoft Office 365, and deployment tools like Intune and SCCM.
- Other info: Work with a talented team dedicated to adapting to business needs.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Technical Support Engineer looking for a new role in a progressive and collaborative environment? Are you looking for the autonomy and responsibility to enhance your skills and grow your career?
You have the opportunity to join a prestigious and highly recognised Scottish business with a Glasgow HQ working to service public, private and third sector organisations. Working from their Glasgow office you will oversee desktop deployment and configuration, troubleshoot end-user issues, and manage patching and endpoint security processes to ensure compliance with internal policies and industry standards.
You will be supported by a highly talented team who work collaboratively to support the ever-changing needs of the business. This is a great opportunity to join an organisation that believes in investing and enabling their employees to achieve success in their daily tasks and their ability to grow their careers.
In order to be successful in this position, applicants must be proficient in configuring, deploying, integrating, and troubleshooting desktop operating systems (e.g., Windows 10/11) and common productivity applications (e.g., Microsoft Office 365 – Outlook, Word, Excel, PowerPoint, Teams), in addition to tools like Microsoft Intune, SCCM, and MDT or similar for automated deployment, management, and security.
In return, you will receive a highly competitive salary and fantastic benefits package inclusive of a generous company pension contribution.
Senior Tech Support Engineer employer: Be-IT Resourcing
Contact Detail:
Be-IT Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Tech Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Microsoft Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past technical issues you've resolved. This will help you illustrate your ability to troubleshoot effectively, which is crucial for a Senior Tech Support Engineer.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Understanding their commitment to employee development can help you align your answers with their expectations during the interview.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the interview process and the team dynamics, giving you an edge when discussing your fit for the role.
We think you need these skills to ace Senior Tech Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop operating systems, particularly Windows 10/11, and productivity applications like Microsoft Office 365. Use specific examples of how you've configured, deployed, and troubleshot these systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to work collaboratively in a team and your commitment to continuous learning and professional development.
Showcase Relevant Skills: Clearly outline your proficiency with tools such as Microsoft Intune, SCCM, and MDT. Provide examples of how you've used these tools in past roles to manage deployments and ensure compliance with security standards.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Engineer.
How to prepare for a job interview at Be-IT Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop operating systems and productivity applications. Highlight specific examples of how you've configured, deployed, or troubleshot these systems in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate how you effectively resolved technical issues.
✨Familiarise Yourself with Tools
Make sure you know the tools mentioned in the job description, such as Microsoft Intune, SCCM, and MDT. Be ready to discuss your experience with these tools and how they can enhance desktop management and security.
✨Emphasise Team Collaboration
Since the role involves working within a talented team, be prepared to talk about your experiences in collaborative environments. Share examples of how you've worked with others to achieve common goals and adapt to changing needs.
