At a Glance
- Tasks: Provide 1st line IT support and troubleshoot tech issues for a friendly team.
- Company: Growing business in Edinburgh with a supportive IT team.
- Benefits: Competitive salary, hands-on experience, and a friendly work environment.
- Other info: Great opportunity for recent graduates to build a long-term career.
- Why this job: Kickstart your IT career and learn from experienced professionals.
- Qualifications: Strong communication skills and some previous IT support experience.
The predicted salary is between 40000 - 45000 £ per year.
Before applying for this role, please read the following information about this opportunity found below.
Office based in Edinburgh
Salary - £25k (37 hours per week)
Starting – ASAP / one stage interview process
Starting out your IT career and looking for a role where you can learn fast, gain hands-on experience and work with a supportive team? Looking for a friendly and motivated IT Support Technician to join a growing business and become the first point of contact for technical support across the company. With around 200 employees and a close-knit IT team of 5, this is a fantastic opportunity for a recent graduate with internship, placement year or some early industry experience who wants to build a long-term career in IT support.
Responsibilities
- Providing 1st line IT support to internal users
- Troubleshooting laptops, Microsoft environments, hardware and basic network issues
- Managing support tickets via Freshdesk
- Supporting onboarding, laptop setup, hardware refreshes and asset management
- Assisting with Intune, mobile devices and meeting room technology
- Prioritising and escalating tickets where required
What We’re Looking For
- Strong communication and customer service skills
- Some previous IT support experience
- Patient, approachable and keen to learn
- Understanding of how an IT helpdesk works
- Exposure to ticketing systems, Microsoft technologies, Intune/MDM, troubleshooting and networking
Sounds like you and want to find out more? Apply online or message Alasdair Walker from Be-IT for more information.
IT Support Technician employer: Be-IT Resourcing
Join a dynamic and supportive team in Edinburgh as an IT Support Technician, where you'll have the opportunity to kickstart your IT career in a friendly environment. With a focus on employee growth, you'll receive hands-on experience while working closely with a close-knit IT team, ensuring you develop your skills and advance in your career. Enjoy a competitive salary and the chance to make a meaningful impact in a growing business that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for that interview! Research common IT support questions and practice your answers. We recommend setting up mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve worked on any personal projects or have relevant experience, be sure to mention them during interviews. It’s a great way to demonstrate your passion and knowledge in IT support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any relevant IT support experience, even if it's just from internships or projects. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your tech know-how!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the IT Support Technician role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see how you can connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Be-IT Resourcing
✨Know Your Tech Basics
Brush up on your knowledge of common IT support issues, especially around laptops and Microsoft environments. Be ready to discuss troubleshooting steps you've taken in the past, as this will show your practical understanding of the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about examples where you've done this before.
✨Familiarise Yourself with Ticketing Systems
Get to know how ticketing systems like Freshdesk work. If you have experience with any similar platforms, be prepared to share that. If not, do a bit of research to understand how they help manage IT support requests.
✨Demonstrate Your Willingness to Learn
This role is perfect for someone eager to grow in their IT career. Be ready to talk about your learning experiences, whether from internships or personal projects, and express your enthusiasm for developing new skills in areas like Intune and mobile device management.
