Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage devices.
- Company: Join a dynamic law firm with a supportive internal IT team in Glasgow.
- Benefits: Enjoy a hybrid work model and a competitive salary of £35,000.
- Why this job: Be the go-to tech hero, solving diverse challenges and helping colleagues thrive.
- Qualifications: Experience in IT support, strong Microsoft knowledge, and good communication skills required.
- Other info: Work in a collaborative team of four, supporting around 260 users.
The predicted salary is between 28000 - 42000 £ per year.
Location: Glasgow (Hybrid)
Salary: £35,000 (DOE)
Team: 4-person internal IT team, supporting ~260 users
Are you a technically-minded problem-solver who thrives on helping others? We are supporting a Law Firm who are looking for a proactive IT Help Desk Engineer to join its internal IT team in Glasgow. You will play a vital role in keeping our systems running smoothly and ensuring a high level of IT support for colleagues across the business.
This is a hands-on role where no two days are the same - from resolving Office 365 issues to managing virtual desktops and supporting device rollouts, you will be the go-to person for troubleshooting and support.
What you’ll do:
- Provide friendly and efficient 1st and 2nd line support via Halo ticketing system
- Support Office 365 (Teams, SharePoint, OneDrive, user admin)
- Troubleshoot Azure Virtual Desktop (AVD) performance and user issues
- Manage endpoint devices with Microsoft Intune
- Handle user access, network issues (DNS, DHCP), and software support
What you’ll bring:
- Previous experience in internal IT support or MSP environment
- Strong knowledge of Microsoft tech (Office 365, AVD, Windows 10/11, AD)
- Familiarity with basic networking (DNS, DHCP, TCP/IP)
- Clear, confident communication - especially with non-technical users
IT Helpdesk Engineer employer: Be-IT Resourcing
Contact Detail:
Be-IT Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Azure Virtual Desktop. Being able to discuss your hands-on experience with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills by thinking of examples where you've successfully resolved IT issues in the past. This could involve troubleshooting network problems or providing support for software applications, which are key aspects of the role.
✨Tip Number 3
Since communication is crucial in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so being clear and approachable will set you apart.
✨Tip Number 4
Research the law firm you'll be supporting to understand their business and IT needs. Tailoring your responses to show how your skills can specifically benefit them will demonstrate your genuine interest in the position.
We think you need these skills to ace IT Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft technologies like Office 365 and Azure Virtual Desktop. Use specific examples to demonstrate your problem-solving skills and ability to communicate with non-technical users.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to troubleshooting. Mention your familiarity with the Halo ticketing system and how you can contribute to the internal IT team’s success.
Highlight Technical Skills: In your application, emphasise your technical skills related to the job description, such as managing endpoint devices with Microsoft Intune and handling network issues. This will show that you have the necessary expertise for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Be-IT Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, especially Office 365 and Azure Virtual Desktop. Highlight specific examples of how you've resolved issues in the past, as this will demonstrate your hands-on expertise.
✨Communicate Clearly
Since you'll be supporting non-technical users, practice explaining technical concepts in simple terms. During the interview, focus on your ability to communicate effectively and ensure that you can convey complex information in an understandable way.
✨Familiarise Yourself with the Company
Research the law firm and understand their IT needs. Knowing about their operations and how your role fits into their business can help you tailor your responses and show genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to troubleshoot common IT issues, such as network problems or software malfunctions, and think through your approach to resolving them.
