At a Glance
- Tasks: Lead a dynamic service desk team and tackle complex IT challenges.
- Company: Join a forward-thinking organisation with a focus on innovation.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous learning and development.
- Why this job: Make a real impact by mentoring others and driving service improvements.
- Qualifications: Experience in IT support and strong technical skills in Microsoft environments.
The predicted salary is between 40000 - 50000 £ per year.
An exciting opportunity has arisen for an experienced IT Service Desk Team Leader to join a growing and forward-thinking organisation in a newly created role.
You’ll lead a small but capable service desk team supporting approximately 260 users, while acting as the senior escalation point for complex issues and driving service improvements.
The Role
This is a player-manager position, ideal for someone who enjoys staying close to technology while developing and mentoring others.
- Lead and support a team of 2 Service Desk Analysts
- Act as the primary 3rd line escalation point for BAU incidents and service requests
- Own day-to-day service desk operations and ensure strong SLA performance
- Work closely with wider IT teams on escalations, projects, and improvements
- Drive process improvements aligned to ITIL best practices
Technology Environment
You’ll be working across a modern Microsoft environment, including:
- Microsoft 365
- Azure / Entra ID
- Intune (endpoint management & MDM)
- PowerShell (automation & scripting)
- Jira / ITSM tooling
Key Responsibilities
- Provide hands-on 3rd line support across cloud, endpoint, and identity services
- Manage user access, devices, and security controls following best practice
- Oversee device lifecycle, provisioning, and compliance
- Mentor and develop team members, supporting their technical growth
- Build strong relationships with internal stakeholders and external vendors
- Ensure accurate documentation and consistent service processes
What We’re Looking For
- Experience in a Service Desk Team Lead or Senior/3rd Line role
- Strong technical skills across M365, Azure/Entra, and Intune
- Scripting experience (PowerShell preferred)
- Knowledge of ITIL processes and service management principles
- Experience using tools such as Jira (or similar ITSM platforms)
- A proactive, hands-on mindset with excellent communication skills
Remote - Support Team Lead in Edinburgh employer: Be-IT Resourcing
Join a dynamic and innovative organisation that values its employees and fosters a collaborative work culture. As a Remote Support Team Lead, you will not only lead a talented team but also have access to continuous professional development opportunities, ensuring your growth in the ever-evolving tech landscape. Enjoy the flexibility of remote work while being part of a forward-thinking company that prioritises employee well-being and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Remote - Support Team Lead in Edinburgh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Be-IT Resourcing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Be-IT Resourcing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Be-IT Resourcing!
✨Direct Apply to Be-IT Resourcing
Let's not forget to apply directly through the Be-IT Resourcing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Remote - Support Team Lead in Edinburgh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Be-IT Resourcing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Be-IT Resourcing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Be-IT Resourcing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
