At a Glance
- Tasks: Lead a dynamic service desk team and tackle complex IT issues.
- Company: Join a forward-thinking organisation with a focus on innovation.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Work with modern technologies in a collaborative atmosphere.
- Why this job: Make a real impact while mentoring others in a tech-savvy role.
- Qualifications: Experience in IT support and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
An exciting opportunity has arisen for an experienced IT Service Desk Team Leader to join a growing and forward-thinking organisation in a newly created role. You’ll lead a small but capable service desk team supporting approximately 260 users, while acting as the senior escalation point for complex issues and driving service improvements.
The Role
This is a player-manager position, ideal for someone who enjoys staying close to technology while developing and mentoring others. You will:
- Lead and support a team of 2 Service Desk Analysts
- Act as the primary 3rd line escalation point for BAU incidents and service requests
- Own day-to-day service desk operations and ensure strong SLA performance
- Work closely with wider IT teams on escalations, projects, and improvements
- Drive process improvements aligned to ITIL best practices
Technology Environment
You’ll be working across a modern Microsoft environment, including:
- Microsoft 365
- Azure / Entra ID
- Intune (endpoint management MDM)
- PowerShell (automation scripting)
- Jira / ITSM tooling
Key Responsibilities
- Provide hands-on 3rd line support across cloud, endpoint, and identity services
- Manage user access, devices, and security controls following best practice
- Oversee device lifecycle, provisioning, and compliance
3rd Line Support Engineer in Edinburgh employer: Be-IT Resourcing
Join a dynamic and innovative organisation that values its employees and fosters a collaborative work culture. As a 3rd Line Support Engineer, you will benefit from ongoing professional development opportunities while working in a modern IT environment that encourages creativity and problem-solving. With a focus on employee well-being and a commitment to service excellence, this role offers a rewarding career path in a supportive team atmosphere.
