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- Tasks: Lead and develop a customer care team while innovating support processes.
- Company: Remote-first IT company focused on delivering world-class client service.
- Benefits: Great salary, substantial holidays, and a fully remote work environment.
- Why this job: Be a key player in enhancing client experiences and driving business success.
- Qualifications: 6+ years in software/IT management with strong leadership and communication skills.
- Other info: Opportunity for career growth in a dynamic, supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
My remote first client are currently hiring for an experienced Customer Care Manager to join their team on a permanent basis. The role will involve leading and developing the client facing Customer care team and monitoring and innovating the effectiveness of the current customer support processes.
The role will require a strategic thinker with strong experience of working within an ITSM environment with software products. It will oversee service delivery and applications support as well as helping to manage deployments and client site engagements. You will be a key part of the business management team and work to meet business goals and targets including delivering a world class client service.
You will be responsible for the financial reporting and management of accounts and monitoring the revenue and productivity of client partnerships and suggesting changes where applicable.
The right candidate for the role will have the following experience:
- Minimum 6 years experience working and leading within a software or IT provider
- Experience managing support teams and hosted environment teams
- Experience of planning and managing client releases and software implementations
- Experience of working with third party suppliers and pulling together multiple vendors for client engagements
- Knowledge of ITIL
- Strong communication and leadership skills
- Experience of using CRM platforms
In return my client are offering a truly remote first opportunity with a great salary and package along with substantial holidays and other benefits. For more information apply today!
Customer Care Manager - IT/Software in Aberdeen employer: Be-IT Resourcing
Contact Detail:
Be-IT Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager - IT/Software in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and software industry. Let them know you're on the lookout for a Customer Care Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Care Manager positions, especially around leadership and client engagement. Practise your answers and think of examples that showcase your experience in managing support teams.
✨Tip Number 3
Show off your strategic thinking! During interviews, highlight how you've innovated customer support processes in the past. Share specific examples of how you’ve improved service delivery or managed client releases effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Care Manager - IT/Software in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Manager role. Highlight your experience in leading support teams and working within an ITSM environment, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past experiences that demonstrate your strategic thinking and leadership skills in customer care.
Showcase Your Communication Skills: Strong communication is crucial for this role. In your application, make sure to convey your ability to lead and engage with clients effectively. We love seeing candidates who can articulate their thoughts clearly and confidently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Be-IT Resourcing
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management (ITSM) knowledge. Be ready to discuss how you've successfully led support teams in a software environment and how you’ve innovated customer support processes in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you’ve motivated your team or improved service delivery. This will show them you’re not just a manager, but a leader who can inspire others.
✨Be Ready for Financial Discussions
Since the role involves financial reporting and management, be prepared to talk about your experience with budgeting and revenue monitoring. Bring specific examples of how you’ve managed accounts and improved productivity in previous roles.
✨Communicate Clearly and Confidently
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and ideas.