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- Tasks: Join our IT Operations team to monitor and support cloud, security, and network services.
- Company: Be-IT partners with a top managed hybrid cloud services provider in Scotland.
- Benefits: Enjoy a competitive salary of £25,500 plus benefits and opportunities for training and certification.
- Why this job: Gain hands-on experience in a dynamic environment while enhancing your technical skills.
- Qualifications: Recent graduates with a passion for IT and a customer-focused attitude are encouraged to apply.
- Other info: This role is based in Aberdeen, requiring on-site presence five days a week.
The predicted salary is between 20400 - 30600 £ per year.
Be-IT are delighted to be partnering with a leading provider of managed hybrid cloud services in Scotland. They are seeking a recent graduate, passionate about all things IT to work across various verticals in their IT Operations team – you will work across SecOps, Datacentre & Service Operations. This role will be based in Aberdeen 5 days per week on site – you must be within 1 hour's commuting distance to the office and have access to your own car.
The Role: The Service Operations Technician position is part of the Technical Operations department and reports to the Head of Service Delivery. The role demands a flexible and proactive mindset and provides ample opportunities for on-the-job learning, as well as the enhancement of technical skills through training, study, and certification.
The day to day:
- Monitoring, logging, categorising, prioritising and responding to events from our customers’ cloud, security and network services.
- Help to maintain and ensure the quality of all documentation and processes relating to the support role, including capturing new learning and sharing this knowledge with the team.
- Conduct system installations, upgrades, and maintenance procedures to mitigate the risk of service outages.
- Act as the primary contact for customers visiting our Data Centres, providing support and guidance to facilitate a seamless on-site experience.
- Deploy company and customer equipment within the Data Centre, as required, and ensure its functionality.
- Complete tasks relating to physical network connectivity, including ethernet and optical cable runs.
- Write and update technical documentation, asset management and knowledgebase articles.
- Maintain/develop good working relationships with both internal and external customers to improve service delivery.
- Serve as our 24/7 on-call support function, adhering to established escalation protocols to ensure that critical alerts are directed to the appropriate team without delay.
- Perform daily health checks of the Data Centre, ensuring that results, including any issues, are documented and reported promptly.
The Ideal Candidate:
- Customer focused can-do attitude.
- Adapts communication style to suit the needs and understanding of the audience and situation.
- Respects the views and actions of others, appropriately challenging as required.
- Develop a good working relationship with colleagues.
- Consistently meets deadlines and delivers against commitments.
- Draws on experience and knowledge to solve problems.
- Offers constructive ideas to help resolve problems and deliver solutions.
- Seeks guidance to help inform and support decision making.
- Prepared to take on challenges.
Please get in touch with Zoe Calder on LinkedIn to hear more.
IT Service Operations Technician employer: Be-IT Resourcing Ltd
Contact Detail:
Be-IT Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Operations Technician
✨Tip Number 1
Familiarise yourself with the latest trends in IT service operations, particularly in cloud services and security. This knowledge will not only help you during interviews but also demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the industry, especially those working in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific scenarios where you've demonstrated a customer-focused attitude or problem-solving skills. Having concrete examples ready will show that you can adapt your communication style and work well under pressure.
✨Tip Number 4
Research the company’s values and mission statement. Understanding their approach to service delivery and customer relationships will allow you to align your responses during discussions, making you a more attractive candidate.
We think you need these skills to ace IT Service Operations Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences that align with the Service Operations Technician role. Emphasise any projects or coursework related to cloud services, security, or network operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your understanding of the company's services. Mention specific aspects of the job description that excite you and how your background makes you a great fit.
Showcase Soft Skills: In your application, highlight your customer-focused attitude and ability to adapt communication styles. Provide examples of how you've successfully worked in teams or resolved conflicts in previous roles or projects.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Be-IT Resourcing Ltd
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and IT services during the interview. Share any relevant projects or experiences that highlight your passion, as this role is all about being proactive and engaged in the IT field.
✨Demonstrate Customer Focus
Since the role requires a customer-focused attitude, prepare examples of how you've successfully dealt with customers or clients in the past. Highlight your ability to adapt your communication style to meet their needs, which is crucial for this position.
✨Prepare for Technical Questions
Brush up on your technical knowledge related to cloud services, network connectivity, and system maintenance. Be ready to discuss specific technologies or tools you’ve used, as well as any certifications or training you’ve completed that are relevant to the role.
✨Emphasise Teamwork and Collaboration
The ideal candidate should be able to build good working relationships with colleagues. Prepare to discuss how you've worked effectively in teams before, and be ready to share examples of how you’ve contributed to a positive team environment.
