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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage devices.
- Company: Join a dynamic law firm with a supportive internal IT team in Glasgow.
- Benefits: Enjoy a hybrid work model and a competitive salary of £35,000.
- Why this job: Be the go-to tech hero, solving diverse challenges and helping colleagues thrive.
- Qualifications: Experience in IT support, strong Microsoft knowledge, and good communication skills required.
- Other info: Work in a collaborative team of four, supporting around 260 users.
Interested in this role? You can find all the relevant information in the description below.
Location: Glasgow (Hybrid)
Salary: £35,000 (DOE)
Team: 4-person internal IT team, supporting ~260 users
Are you a technically-minded problem-solver who thrives on helping others? We’re supporting a Law Firm who are looking for a proactive IT Help Desk Engineer to join its internal IT team in Glasgow. You’ll play a vital role in keeping our systems running smoothly and ensuring a high level of IT support for colleagues across the business. This is a hands-on role where no two days are the same — from resolving Office 365 issues to managing virtual desktops and supporting device rollouts, you’ll be the go-to person for troubleshooting and support.
What you’ll do:
- Provide friendly and efficient 1st and 2nd line support via Halo ticketing system
- Support Office 365 (Teams, SharePoint, OneDrive, user admin)
- Troubleshoot Azure Virtual Desktop (AVD) performance and user issues
- Manage endpoint devices with Microsoft Intune
- Handle user access, network issues (DNS, DHCP), and software support
What you’ll bring:
- Previous experience in internal IT support or MSP environment
- Strong knowledge of Microsoft tech (Office 365, AVD, Windows 10/11, AD)
- Familiarity with basic networking (DNS, DHCP, TCP/IP)
- Clear, confident communication — especially with non-technical users
IT Helpdesk Engineer employer: Be-IT Resourcing Ltd
Contact Detail:
Be-IT Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Azure Virtual Desktop. Being able to discuss your hands-on experience with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab or using virtual machines. This will not only enhance your technical abilities but also give you real-world scenarios to discuss in interviews, demonstrating your proactive approach to problem-solving.
✨Tip Number 3
Brush up on your communication skills, especially when explaining technical concepts to non-technical users. Consider role-playing with a friend or family member to practice simplifying complex IT issues, as this is crucial for the role.
✨Tip Number 4
Network with current IT professionals in similar roles through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace IT Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft technologies like Office 365 and Azure Virtual Desktop. Use specific examples to demonstrate your problem-solving skills and technical knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to communicate effectively with non-technical users. Mention your previous experience in similar roles and how it aligns with the needs of the law firm.
Highlight Technical Skills: In your application, emphasise your familiarity with key technologies mentioned in the job description, such as DNS, DHCP, and Microsoft Intune. This will show that you have the necessary skills to excel in the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Be-IT Resourcing Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, especially Office 365 and Azure Virtual Desktop. Highlight specific examples of how you've resolved issues in the past, as this will demonstrate your hands-on expertise.
✨Communicate Clearly
Since you'll be supporting non-technical users, practice explaining technical concepts in simple terms. During the interview, focus on your ability to communicate effectively and ensure that you can convey complex information in an understandable way.
✨Demonstrate Problem-Solving Abilities
Prepare for scenario-based questions where you might need to troubleshoot a common IT issue. Think through your problem-solving process and be ready to articulate how you would approach resolving various technical challenges.
✨Familiarise Yourself with the Company
Research the law firm and understand their IT needs. Knowing about their operations and how your role fits into their business can help you tailor your responses and show genuine interest in the position.
