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- Tasks: Join our IT Operations team to monitor and support cloud, security, and network services.
- Company: Be-IT partners with a top managed hybrid cloud services provider in Scotland.
- Benefits: Enjoy a competitive salary of £25,500 plus benefits and opportunities for training and certification.
- Why this job: Gain hands-on experience in a dynamic environment while enhancing your technical skills.
- Qualifications: Recent graduates with a passion for IT and a customer-focused attitude are encouraged to apply.
- Other info: This role is based in Aberdeen, requiring on-site presence five days a week.
The predicted salary is between 20400 - 30600 £ per year.
Be-IT are delighted to be partnering with a leading provider of managed hybrid cloud services in Scotland. They are seeking a recent graduate, passionate about all things IT to work across various verticals in their IT Operations team – you will work across SecOps, Datacentre & Service Operations. This role will be based in Aberdeen 5 days per week on site – you must be within 1 hours commuting distance to the office and have access to your own car.
The Role: The Service Operations Technician position is part of the Technical Operations department and reports to the Head of Service Delivery. The role demands a flexible and proactive mindset and provides ample opportunities for on-the-job learning, as well as the enhancement of technical skills through training, study, and certification.
The day to day:
- Monitoring, logging, categorising, prioritising and responding to events from our customers’ cloud, security and network services.
- Help to maintain and ensure the quality of all documentation and processes relating to the support role, including capturing new learning and sharing this knowledge with the team.
- Conduct system installations, upgrades, and maintenance procedures to mitigate the risk of service outages.
- Act as the primary contact for customers visiting our Data Centres, providing support and guidance to facilitate a seamless on-site experience.
- Deploy company and customer equipment within the Data Centre, as required, and ensure its functionality.
- Complete tasks relating to physical network connectivity, including ethernet and optical cable runs.
- Write and update technical documentation, asset management and knowledgebase articles.
- Maintain/develop good working relationships with both internal and external customers to improve service delivery.
- Serve as our 24/7 on-call support function, adhering to established escalation protocols to ensure that critical alerts are directed to the appropriate team without delay.
- Perform daily health checks of the Data Centre, ensuring that results, including any issues, are documented and reported promptly.
The Ideal Candidate:
- Customer focused can-do attitude.
- Adapts communication style to suit the needs and understanding of the audience and situation.
- Respects the views and actions of others, appropriately challenging as required.
- Develop a good working relationship with colleagues.
- Consistently meets deadlines and delivers against commitments.
- Draws on experience and knowledge to solve problems.
- Offers constructive ideas to help resolve problems and deliver solutions.
- Seeks guidance to help inform and support decision making.
- Prepared to take on challenges.
Please get in touch with Zoe Calder on LinkedIn to hear more.
IT Graduate employer: Be-IT Resourcing Ltd
Contact Detail:
Be-IT Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Graduate
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Research cloud services, security operations, and data centre management to demonstrate your knowledge during any discussions.
✨Tip Number 2
Network with professionals in the IT field, especially those working in service operations or similar roles. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential technical questions by reviewing common scenarios related to service operations and customer support. Being able to discuss how you would handle specific situations can set you apart.
✨Tip Number 4
Showcase your adaptability and problem-solving skills in conversations. Share examples from your academic projects or internships where you successfully navigated challenges, as this aligns with the role's requirements.
We think you need these skills to ace IT Graduate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences that align with the Service Operations Technician role. Emphasise any projects or coursework related to cloud services, security, and network operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your customer-focused attitude. Mention specific examples of how you've adapted your communication style in previous roles or projects to suit different audiences.
Highlight Technical Skills: In your application, clearly outline any technical skills you possess that are relevant to the role, such as experience with system installations, upgrades, or documentation writing. This will demonstrate your readiness for the responsibilities outlined in the job description.
Show Enthusiasm for Learning: Express your eagerness to learn and grow within the role. Mention any certifications or training you are interested in pursuing that would enhance your skills in IT operations, as this aligns with the company's focus on on-the-job learning.
How to prepare for a job interview at Be-IT Resourcing Ltd
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and how it drives you. Share any personal projects or experiences that highlight your interest in IT, especially in areas like cloud services, security, and network operations.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past. This could be from your studies or any internships. Highlight your ability to think critically and offer constructive solutions, as this role requires a proactive mindset.
✨Understand the Company Culture
Research the company and its values. Be ready to discuss how your personal values align with theirs. This will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team you'll be working with. This shows your interest in the position and helps you gauge if it's the right fit for you. Consider asking about training opportunities and team dynamics.
