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- Tasks: Lead quality assurance and support colleagues in delivering exceptional care.
- Company: Be Caring, the UK's largest employee-owned social care provider.
- Benefits: 33 days annual leave, training opportunities, and a supportive work culture.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in homecare and strong coaching abilities required.
- Other info: Join a values-led team where your voice truly matters.
The predicted salary is between 28000 - 40000 ÂŁ per year.
Salary: ÂŁ34,000
Working hours: 37.5 hours per week
Contract: Full-time, permanent
Location: South Manchester (office-based with travel across the patch)
Requirement: Driver with access to a vehicle
About Be Caring
Be Caring is the UK's largest employee-owned provider of social care. We are a social enterprise committed to making a lasting difference in our communities. We are values-led: Be Kind, Be Proud, Be the Best You Can Be, Be Happy, Be Safe, Be Involved.
About the Role
This role exists to strengthen the quality of care through the quality of practice. As Quality Lead (Colleagues), you will help ensure colleagues are well supported, well developed and confident to deliver safe, consistent, person-centred care.
You will lead and improve the quality of direct observations (best practice) and supervisions (“Be Supported”), working closely with Community Coaches, the Trainer, and our HR team. You will identify themes and risks, support colleagues to improve, and make sure learning turns into practical change from induction and onboarding, on-the-job coaching, and bespoke training.
This is a high-impact role focused on developing people and strengthening retention, care continuity and pride in practice.
What You Will Be Doing
- Practice quality & quality assurance: Lead and coordinate quality assurance activity that improves care delivery standards and colleague confidence. Strengthen the quality and consistency of direct observations so they reflect best practice, provide meaningful feedback, and lead to measurable improvement. Improve the quality and impact of “Be Supported” supervisions so colleagues feel supported, challenged appropriately, and clear on expectations. Review quality of care delivery through observation, supervision insight, feedback and audits.
- Coaching and developing Community Coaches: Support Community Coaches in their practice: planning, completing and writing up effective observations and support sessions. Build capability in coaching skills (clear feedback, supportive challenge, action planning, follow-up). Ensure Community Coaches have what they need to deliver consistent practice across the patch.
- Training alignment and bespoke development: Feed insight into training needs and priorities - what colleagues are struggling with, what’s working, and where standards need lifting. Work with the Trainer to ensure bespoke training and coaching is designed and delivered to meet the needs of colleagues (and reflect client needs). Track compliance and impact of training interventions (e.g., attendance, competency sign-off, follow-up observation).
- Onboarding, retention and continuity: Strengthen onboarding for new colleagues so they feel confident, supported and “set up to succeed”. Work with local leadership to improve retention and care continuity through early support, follow-up coaching and responsive problem-solving.
- Documentation quality and communication: Conduct Care Notes audits to ensure documentation is clear, accurate and timely. Improve practice around reporting changes in client needs and escalating concerns appropriately. Strengthen communication pathways so colleagues know what to do, who to contact and how to act quickly and safely.
About You
We are looking for someone who is confident in practice standards and great with people — supportive, clear and consistent.
You will have:
- Strong experience in homecare/social care delivery and a clear understanding of what “good” looks like in practice.
- Experience coaching, mentoring or supervising colleagues and improving practice standards.
- Confidence giving feedback in a way that is kind, clear and leads to action.
- Strong understanding of safe practice, risk, safeguarding, and escalation.
- Excellent organisation and follow-through — you can track actions and ensure improvements stick.
- Good written skills for documenting observations, supervision outcomes, and audit findings.
Desirable:
- Experience leading quality assurance activity (audits, observation frameworks, coaching practice).
- Experience working alongside training teams to design learning interventions.
- Qualification in health & social care and/or coaching/assessing (or willingness to work towards).
What We Offer
- Annual leave: 33 days (inclusive of bank holidays)
- Employee Assistance Programme (EAP)
- Development: training, qualifications and progression pathways
- Recognition: long service awards, Above & Beyond awards, birthday voucher & annual Christmas bonus
- A values-led, employee-owned culture where your voice matters
Why Join Us?
You will be part of a values-led organisation that invests in people and quality. This role is central to creating great care by creating confident, supported colleagues — improving retention, continuity, and outcomes for the people we support.
Quality Lead (Colleagues) - South Manchester employer: Be Caring
Contact Detail:
Be Caring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Lead (Colleagues) - South Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be Caring is all about being kind and supportive, so think of examples from your experience that showcase how you embody these values. Show them you’re a perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in homecare and how you’ve improved practice standards in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our values-led team at Be Caring.
We think you need these skills to ace Quality Lead (Colleagues) - South Manchester
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for social care shine through. We want to see how much you care about making a difference in people's lives and how that aligns with our values at Be Caring.
Be Specific About Your Experience: Don’t just list your previous roles; share specific examples of how you've improved practice standards or supported colleagues. We love seeing concrete evidence of your impact in the homecare sector!
Tailor Your Application: Make sure to tailor your application to the Quality Lead role. Highlight your experience with quality assurance and coaching, and explain how you can help us strengthen our team and improve care delivery.
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make sure your application is well-structured and easy to read. This will show us your excellent written skills, which are essential for this role.
How to prepare for a job interview at Be Caring
✨Know Your Values
Familiarise yourself with Be Caring's core values: Be Kind, Be Proud, Be the Best You Can Be, Be Happy, Be Safe, and Be Involved. During the interview, be ready to share how your personal values align with theirs and provide examples of how you've embodied these values in your previous roles.
✨Showcase Your Coaching Skills
As a Quality Lead, you'll be expected to coach and develop others. Prepare specific examples of how you've successfully coached or mentored colleagues in the past. Highlight your approach to giving feedback that is supportive yet constructive, and how it led to measurable improvements.
✨Demonstrate Your Understanding of Quality Assurance
Be ready to discuss your experience with quality assurance activities, such as audits and observations. Think about how you can articulate what 'good' looks like in practice and how you've contributed to improving care delivery standards in your previous roles.
✨Prepare Questions About Development Opportunities
Show your interest in professional growth by preparing thoughtful questions about training and development opportunities within the organisation. Ask how they support colleagues in their ongoing learning and how you can contribute to enhancing training programmes based on your insights.