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- Tasks: Coordinate homecare visits and ensure support is delivered on time.
- Company: Be Caring, the UK's largest employee-owned social care provider.
- Benefits: Competitive salary, bonuses, funded training, and career development opportunities.
- Why this job: Make a real impact in people's lives while working in a supportive team.
- Qualifications: Experience in scheduling and strong communication skills required.
- Other info: Join a values-driven team focused on kindness, safety, and excellence.
The predicted salary is between 23800 - 31700 £ per year.
Shape care in Liverpool that lets our teams be day-makers, smile-givers and life-changers in people's homes.
Be Caring is the UK's largest employee-owned social care provider. In Liverpool, our homecare teams support people to live safely, independently and with dignity in their own homes – and great coordination is at the heart of making that work. This is a fantastic opportunity for a highly motivated, organised and values-driven individual to join our Liverpool homecare service and make a real impact on the quality and reliability of support people receive in their own homes, and the day-to-day experience of the Care Workers delivering that support.
We're looking for someone who enjoys problem-solving, planning and working with people, and who wants their role to directly support our values: Be Safe, Be Kind and Be the Best You Can Be. Applicants must have the Right to Work in the UK – we are unable to provide sponsorship.
About the Role
This role is about making sure people receive the right care, at the right time, from the right colleagues – through excellent planning, calm problem-solving and clear communication. As a Care Co-ordinator (Liverpool Homecare), you'll be at the centre of how support is organised. You'll help ensure that:
- Care Workers have clear, stable rotas and realistic travel expectations.
- Care teams can respond safely and quickly when care needs change.
Day to day, you'll balance people, priorities and planning – using information from our systems, colleagues and commissioners to make good decisions, prevent problems and keep everyone informed.
What You'll Be Doing
Planning, Scheduling & Continuity
- Coordinate and schedule homecare visits, making sure support is in place at the right times and in line with each person's care plan.
- Build consistent rotas and runs so people see familiar faces and Care Workers have stable and consistent care hours.
- Plan ahead for holidays, sickness and changes in need, and respond quickly and safely to ensure care is always delivered.
Working with Care Workers, Community Coaches & Trainers
- Work closely with Community Coaches and Trainers to schedule induction, training, shadowing and debriefs – arranging cover or adjusting rotas so learning can happen without impacting care delivery.
- Support Care Workers with clear information, realistic expectations and timely updates, so they can focus on delivering great care.
Communication & Responsiveness
- Communicate clearly and respectfully with the people we support, their families and professionals when schedules need to change (including delays or unavoidable changes).
- Handle sensitive conversations well, helping to maintain trust and provide reassurance.
- Respond promptly to concerns or complaints, intervening early and keeping colleagues informed so we work as one team around each person.
Data Quality & Service Assurance
- Maintain accurate records for call schedules, availability, absences and contact logs on our systems.
- Use information and data to spot patterns and support practical improvements in how the service runs.
About You
You're organised, calm under pressure and great with people. You're just as comfortable on the phone to a family member as you are reshaping a rota.
You will likely have:
- Experience of coordinating and scheduling (homecare or another fast-paced service environment is ideal).
- Proven ability to prioritise work, stay focused under pressure and manage competing demands.
- Strong verbal and written communication skills, with the confidence to support colleagues, speak to families and liaise with professionals.
- A practical, solutions-focused mindset – you spot problems early and help put improvements in place that stick.
- Good IT skills and confident using systems and data to plan work and assure quality.
- Driving licence and access to a car preferred, with good knowledge of Liverpool and surrounding areas.
Most importantly, you'll share our values and want to Be Kind, Be Safe and Be the Best You Can Be in the way you work.
Development, Bonuses & Benefits
We are committed to the personal and professional development of everyone who joins Be Caring.
You'll have access to:
- Clear career development pathways and opportunities for internal progression.
- Supported learning and access to accredited qualifications via apprenticeship programmes.
- Ongoing coaching and support so you have the tools, resources and confidence you need to fulfil your role.
Bonus schemes (subject to current scheme terms):
- Up to £300 New Starter Bonus
- Up to £300 Refer a Friend Bonus
- Up to £400 Annual Bonus
- £25 Birthday Gift Voucher
Benefits:
- Fully funded DBS
- Paid induction training – classroom-based, shadowing and online learning
- Funded qualifications, including Level 2/3 and other accredited courses
- Holiday pay that grows with length of service
- 24/7 Employee Assistance Programme (EAP) – support for you and your dependants
- Optional GMB union membership
Ready to Join Be Caring Liverpool?
If you're organised, people-focused and passionate about improving how homecare is planned and delivered in Liverpool, we'd love to hear from you.
Apply today to join Be Caring as a Care Co-ordinator (Liverpool Homecare) and help us shape better support – and better days – for the people we support and the colleagues who work alongside them.
Care Co-ordinator in Liverpool employer: Be Caring
Contact Detail:
Be Caring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Co-ordinator in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, check out Be Caring's values and mission. This will help you align your answers with what they stand for, showing you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! As a Care Co-ordinator, you'll need to be clear and calm under pressure. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully managed scheduling conflicts or handled sensitive conversations. This will demonstrate your ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Care Co-ordinator in Liverpool
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight any experience you have with planning and scheduling. We want to see how you've managed competing demands in the past, so share specific examples that demonstrate your ability to stay calm under pressure.
Communicate Clearly: Since communication is key in this role, make sure your written application reflects strong verbal and written skills. Use clear language and structure your application well, so we can easily see your points and understand your passion for care coordination.
Align with Our Values: We’re all about being kind, safe, and the best we can be. Make sure to weave these values into your application. Share how you embody these principles in your work and how they guide your interactions with colleagues and those we support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Be Caring
✨Know the Values
Before your interview, take some time to really understand Be Caring's core values: Be Safe, Be Kind, and Be the Best You Can Be. Think of examples from your past experiences that demonstrate how you embody these values, as they are crucial for the Care Co-ordinator role.
✨Showcase Your Organisational Skills
As a Care Co-ordinator, you'll need to juggle multiple tasks. Prepare to discuss specific instances where you've successfully managed competing demands or coordinated schedules. Bring along any relevant documentation or examples that highlight your organisational prowess.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and respectfully, especially when discussing sensitive topics. You might even want to role-play potential scenarios with a friend to build your confidence in handling difficult conversations.
✨Demonstrate Problem-Solving Abilities
Be ready to share examples of how you've tackled challenges in previous roles. Think about times when you've had to adapt quickly to changes or resolve issues under pressure. This will show your practical, solutions-focused mindset, which is essential for the Care Co-ordinator position.