At a Glance
- Tasks: Lead a team to deliver outstanding home support and ensure quality care.
- Company: Be Caring, the UK's largest employee-owned social care provider.
- Benefits: 33 days annual leave, mileage reimbursement, and 24/7 wellbeing support.
- Other info: Join a values-led culture where your voice matters and career growth is encouraged.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: Experience in home support, strong leadership skills, and commitment to quality care.
The predicted salary is between 42000 - 42000 € per year.
Help lead a CQC-rated Outstanding service that keeps people safe, independent and living well in their own homes.
Be Caring is the UK's largest employee-owned social care provider, where colleagues are co-owners working together to make a real difference in people's lives and communities. Our Leeds home support service helps people to live safely, independently and with dignity in their own homes. We support people to stay connected to the things that matter most to them - their routines, their communities, and the lives they've built. Quality care, delivered at the right time and in the right way.
This is a key leadership role within our Leeds home support service - supporting the Operations Manager to ensure that the people we support receive outstanding, person-centred care that helps them to remain safe and independent in their own home. As Deputy Manager, you'll take a lead role on quality assurance, compliance, governance and staff development, helping to maintain and build on our outstanding reputation with the Care Quality Commission (CQC). You'll be someone who brings both strategic oversight and hands-on leadership - someone who genuinely cares about outcomes for the people we support and for the staff who deliver that support every day. This is a role that makes a real difference - to the people we care for, to the colleagues you'll lead, and to the quality and future of the service.
Key Responsibilities
- Support the Operations Manager in the day-to-day running of the service, and act as the lead in their absence.
- Promote a positive, inclusive and values-driven culture across the service.
- Lead, mentor and support staff teams to deliver safe, effective caring, responsive and well-led services.
- Drive continuous improvement and embed best practice throughout the service.
- Lead on quality assurance systems, audits and governance processes.
- Ensure the service remains fully compliant with relevant legislation, regulations and CQC standards.
- Develop and implement action plans arising from audits, inspections, incidents, complaints and feedback.
- Monitor performance indicators and quality metrics to identify trends and drive improvements.
- Prepare for and support CQC inspections, maintaining evidence portfolios that demonstrate Outstanding practice.
- Champion excellence in person-centred care and outcomes.
- Gather and analyse feedback from service users, families, professionals and staff to continually improve service delivery.
- Promote preventative and proactive approaches that reduce risk, prevent unnecessary hospital admissions, and support people to remain safe and independent at home.
- Promote innovation, continuous learning and reflective practice across the service.
- Support recruitment, induction, supervision, appraisal and retention of staff.
- Ensure all staff receive appropriate training, competency assessments and professional development.
- Promote staff wellbeing and engagement.
- Support staff to deliver strengths-based, person-centred care focused on achieving meaningful outcomes.
- Ensure safeguarding procedures are understood and followed by all staff.
- Investigate incidents, concerns and complaints appropriately, promoting a culture of openness and learning.
- Ensure robust risk assessments and preventative measures are in place to support individuals to live safely and confidently at home.
About You
We're looking for an experienced, compassionate leader who is committed to delivering outstanding care and who thrives in a values-led environment. You will have:
- Significant experience working in a home support or domiciliary care setting.
- A proven track record in quality assurance, compliance and CQC standards - ideally with experience supporting or maintaining an Outstanding rating.
- Strong leadership skills with experience of managing, developing and motivating staff teams.
- A thorough understanding of safeguarding, risk management and person-centred care planning.
- Excellent organisational and communication skills, with the ability to manage competing priorities.
- A commitment to promoting independence, dignity and choice for the people we support.
- A Level 4/5 qualification in Health & Social Care (or working towards), or equivalent experience.
Most importantly, you'll share our values and want to Be Kind, Be Safe and Be the Best You Can Be in everything you do.
What We Offer
- Annual leave: 33 days (inclusive of bank holidays)
- Mileage: 45p per mile
- Wellbeing Support: Employee Assistance Programme (EAP) - 24/7 support for you and your dependants
- Development: Leadership training, professional qualifications and progression pathways
- Recognition: Long Service awards, Above & Beyond awards, Birthday voucher & annual Christmas bonus
- Culture: A truly values-led, employee-owned organisation where your voice matters
If you're an experienced leader who is passionate about keeping people safe, independent and living well in their own homes, we'd love to hear from you. Apply today and Be the Best You Can Be - leading a team that changes lives every day. Applicants must have the Right to Work in the UK - we are unable to provide sponsorship.
Quality Manager in Leeds employer: Be Caring
Be Caring is an exceptional employer, offering a unique opportunity to work in a values-driven, employee-owned environment where your contributions truly matter. With a focus on professional development, including leadership training and progression pathways, employees are supported to grow while making a meaningful impact in the lives of those they care for. Located in Leeds, our home support service is recognised for its outstanding quality and commitment to excellence, ensuring a rewarding and fulfilling workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Be Caring and understanding their values. Think about how your experience aligns with their mission of delivering outstanding care and how you can contribute to maintaining that CQC Outstanding rating.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams to success in quality assurance and compliance. Highlight your ability to mentor staff and drive continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team at Be Caring.
We think you need these skills to ace Quality Manager in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in quality assurance and compliance. We want to see how your skills align with our values and the role of Quality Manager.
Showcase Your Leadership Skills:In your application, emphasise your leadership experience and how you've motivated teams in the past. We’re looking for someone who can inspire others and drive continuous improvement in care services.
Be Person-Centred:Demonstrate your commitment to person-centred care in your written application. Share examples of how you've put service users at the heart of your work and improved their independence and dignity.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Be Caring
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Quality Manager in home support. Familiarise yourself with CQC standards and Be Caring's values. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or improved quality assurance processes. Highlight how you’ve motivated staff and driven continuous improvement, as this is crucial for the role.
✨Emphasise Person-Centred Care
Be ready to discuss how you promote person-centred care and ensure the dignity and independence of service users. Share specific instances where you've implemented feedback from service users or families to enhance service delivery.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about the company culture, team dynamics, and future goals. This shows your enthusiasm for the role and helps you gauge if the organisation aligns with your values.
