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- Tasks: Lead quality assurance in homecare, supporting colleagues to deliver exceptional care.
- Company: Be Caring, the UK's largest employee-owned social care provider.
- Benefits: 33 days annual leave, training opportunities, and a supportive work culture.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in social care and strong coaching abilities required.
- Other info: Join a values-led team that prioritises employee voice and community impact.
The predicted salary is between 34000 - 47600 ÂŁ per year.
Salary: ÂŁ34,000; Working hours: 37.5 hours per week; Contract: Full-time, permanent; Location: South Manchester (office-based with travel across the patch); Requirement: Driver with access to a vehicle.
About Be Caring
Be Caring is the UK’s largest employee-owned provider of social care. We’re a social enterprise committed to making a lasting difference in our communities. We’re values-led: Be Kind, Be Proud, Be the Best You Can Be, Be Happy, Be Safe, Be Involved.
About the Role
This role exists to strengthen the quality of care through the quality of practice. As Quality Lead (Colleagues) you will help ensure colleagues are well supported, well developed and confident to deliver safe, consistent, person-centred care. You’ll lead and improve the quality of direct observations (best practice) and supervisions (“Be Supported”), working closely with Community Coaches, the Trainer, and our HR team. You’ll identify themes and risks, support colleagues to improve, and make sure learning turns into practical change from induction and onboarding, on-the-job coaching, and bespoke training. This is a high-impact role focused on developing people and strengthening retention, care continuity and pride in practice.
What You’ll Be Doing
- Practice quality & quality assurance: Lead and coordinate quality assurance activity that improves care delivery standards and colleague confidence. Strengthen the quality and consistency of direct observations so they reflect best practice, provide meaningful feedback, and lead to measurable improvement. Improve the quality and impact of “Be Supported” supervisions so colleagues feel supported, challenged appropriately, and clear on expectations. Review quality of care delivery through observation, supervision insight, feedback and audits.
- Coaching and developing Community Coaches: Support Community Coaches in their practice: planning, completing and writing up effective observations and support sessions. Build capability in coaching skills (clear feedback, supportive challenge, action planning, follow-up). Ensure Community Coaches have what they need to deliver consistent practice across the patch.
- Training alignment and bespoke development: Feed insight into training needs and priorities - what colleagues are struggling with, what’s working, and where standards need lifting. Work with the Trainer to ensure bespoke training and coaching is designed and delivered to meet the needs of colleagues (and reflect client needs). Track compliance and impact of training interventions (e.g., attendance, competency sign-off, follow-up observation).
- Onboarding, retention and continuity: Strengthen onboarding for new colleagues so they feel confident, supported and “set up to succeed”. Work with local leadership to improve retention and care continuity through early support, follow-up coaching and responsive problem-solving.
- Documentation quality and communication: Conduct Care Notes audits to ensure documentation is clear, accurate and timely. Improve practice around reporting changes in client needs and escalating concerns appropriately. Strengthen communication pathways so colleagues know what to do, who to contact and how to act quickly and safely.
About You
We’re looking for someone who is confident in practice standards and great with people — supportive, clear and consistent. You will have:
- Strong experience in homecare/social care delivery and a clear understanding of what “good” looks like in practice.
- Experience coaching, mentoring or supervising colleagues and improving practice standards.
- Confidence giving feedback in a way that is kind, clear and leads to action.
- Strong understanding of safe practice, risk, safeguarding, and escalation.
- Excellent organisation and follow-through — you can track actions and ensure improvements stick.
- Good written skills for documenting observations, supervision outcomes, and audit findings.
Desirable:
- Experience leading quality assurance activity (audits, observation frameworks, coaching practice).
- Experience working alongside training teams to design learning interventions.
- Qualification in health & social care and/or coaching/assessing (or willingness to work towards).
What We Offer
- Annual leave: 33 days (inclusive of bank holidays)
- Employee Assistance Programme (EAP)
- Development: training, qualifications and progression pathways
- Recognition: long service awards, Above & Beyond awards, birthday voucher & annual Christmas bonus
- A values-led, employee-owned culture where your voice matters
Why Join Us?
You’ll be part of a values-led organisation that invests in people and quality. This role is central to creating great care by creating confident, supported colleagues — improving retention, continuity, and outcomes for the people we support.
Quality Lead (Colleagues) - South Manchester employer: Be Caring Ltd
Contact Detail:
Be Caring Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Lead (Colleagues) - South Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to quality assurance in homecare. Think about how you can demonstrate your experience in coaching and supporting colleagues, as this will be key for the Quality Lead role.
✨Tip Number 3
Show your passion for social care! When you get the chance to chat with hiring managers, share your commitment to improving care standards and supporting colleagues. This will help you stand out as someone who truly aligns with Be Caring's values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Be Caring.
We think you need these skills to ace Quality Lead (Colleagues) - South Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in homecare and quality assurance. We want to see how your skills align with our values and the specific requirements of the Quality Lead role.
Showcase Your People Skills: Since this role is all about supporting and developing colleagues, don’t forget to include examples of how you've coached or mentored others. We love to see how you’ve made a positive impact on your team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and experiences, as we appreciate good written skills for documenting observations and outcomes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Be Caring Ltd
✨Know Your Quality Standards
Familiarise yourself with the quality standards in homecare and social care. Be prepared to discuss what 'good' looks like in practice and how you can contribute to improving care delivery. This shows your understanding of the role and aligns with the values of Be Caring.
✨Showcase Your Coaching Skills
Since the role involves coaching and developing Community Coaches, think of specific examples where you've successfully mentored or supported colleagues. Highlight your approach to giving feedback that is kind yet effective, as this will resonate well with their values.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare scenarios where you've improved practice standards or resolved conflicts, demonstrating your organisational skills and follow-through.
✨Emphasise Your Commitment to Development
Be ready to discuss how you can contribute to the onboarding process and ongoing training needs. Share ideas on how to strengthen retention and support colleagues, showing that you're invested in their success and the overall quality of care.
