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- Tasks: Lead quality care planning and support teams to deliver person-centred services.
- Company: Be Caring, the UK's largest employee-owned social care provider.
- Benefits: 33 days annual leave, mileage reimbursement, leadership training, and recognition awards.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in care assessment and strong communication skills required.
- Other info: Join a values-led culture where your voice truly matters.
The predicted salary is between 34000 - 47600 £ per year.
Salary: £34,000
Working hours: 37.5 hours per week
Contract: Full-time, permanent
Location: South Manchester (office-based with travel across the patch)
Requirement: Driver with access to a vehicle
About Be Caring
Be Caring is the UK’s largest employee-owned provider of social care. We’re a social enterprise committed to making a lasting difference in our communities. We’re values-led: Be Kind, Be Proud, Be the Best You Can Be, Be Happy, Be Safe, Be Involved.
About the Role
This role leads on the quality of experience for the people we support (and those important to them). You’ll manage and develop our Care Assessors, ensuring that assessments, care plans and risk plans are person-centred, outcomes focused and consistently high quality. You’ll drive strong review practice — including planned and ad-hoc reviews when circumstances change — and work closely with social workers, MLCO, hospital teams and community partners to make sure care delivery reflects people’s needs and achieves what matters to them. This is a role with influence: you will identify themes, raise risks early, and feed continuous improvement into service leaders and the wider organisation.
What You’ll Be Doing
- Person-centred care planning & review quality: Lead and oversee high-quality assessments, care planning and risk planning, ensuring plans are outcomes focused and reflect people’s preferences, strengths and goals. Manage and support Care Assessors: coaching, quality-checking, development and performance support. Ensure reviews happen on time and to a high standard, including ad-hoc reviews in response to changes in needs, risks or outcomes. Monitor and improve consistency across documentation and practice.
- Quality assurance, audit & compliance: Audit care plans, reviews and risk plans; identify trends and drive action to improve quality and consistency. Ensure documentation supports safe delivery and meets contractual, regulatory and organisational expectations. Support service readiness and evidence for internal quality reviews and CQC/Local Authority requests.
- Safeguarding, concerns and risk escalation: Respond to concerns, complaints and safeguarding issues appropriately, ensuring actions are timely, recorded and learning is embedded. Raise risks and emerging themes through formal routes (e.g., management meetings) and through timely escalation when urgent.
- Partnerships & Co-Design: Work closely with social workers, MLCO and health and care partners to complete trusted reviews and ensure changes to care delivery reflect people’s needs. Support timely hospital discharge by working with hospital social workers, families and clinicians, ensuring care plans and risk planning support a safe transition home. Build and maintain relationships with health and community partners to help people meet outcomes, reduce risk and access wider support.
About You
We’re looking for someone who combines strong care planning practice with confidence working across professional networks. You will have:
- Experience in care assessment, care planning, reviews and risk management in homecare or community services.
- Strong understanding of person-centred practice and outcomes-based support planning.
- Confidence managing and developing others (or strong experience coaching/quality-checking practice).
- Good understanding of safeguarding, responding to concerns, and quality governance.
- Strong communication and professional credibility with families and external professionals (social work, NHS, hospital teams).
- Organised, proactive and calm under pressure — able to manage competing priorities.
Desirable:
- Experience supporting CQC/LA reporting and audits.
- Experience supporting discharge planning and multi-agency working.
- Knowledge of contractual compliance expectations in homecare.
Why Join Us?
You’ll join an organisation that values quality, relationships and people — not just targets. This role directly improves care experiences and outcomes, and supports teams to deliver safe, consistent, person-centred care.
What We Offer
- 33 days annual leave (inclusive of bank holidays)
- Mileage: 45p per mile
- Employee Assistance Programme (EAP)
- Development: leadership training, qualifications and progression pathways
- Recognition: long service awards, Above & Beyond awards, birthday voucher & annual Christmas bonus
- A values-led, employee-owned culture where your voice matters
- Funded DBS (if required)
Next Steps
If you’re ready to lead a homecare service where quality and people come first — and you want the support of a strong local management team to drive performance, partnerships and continuous improvement — we’d love to hear from you.
Quality Lead (Clients) - South Manchester employer: Be Caring Ltd
Contact Detail:
Be Caring Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Lead (Clients) - South Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, especially those who might know someone at Be Caring. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on person-centred care practices. Be ready to share examples of how you've successfully managed care assessments or developed others in your previous roles. Show us your passion for quality!
✨Tip Number 3
Don’t forget to research Be Caring’s values! Aligning your answers with their core principles like being kind and involved will show that you’re not just a fit for the role, but also for the culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Quality Lead (Clients) - South Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality Lead role. Highlight your experience in care assessment and person-centred practice, as these are key to what we’re looking for at Be Caring.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills align with our values. Talk about your experience in managing and developing others, and how you’ve driven quality improvements in past roles.
Be Person-Centred: Remember, we value person-centred care. Use examples in your application that show how you’ve put people’s needs first in your previous work. This will resonate well with our mission at Be Caring.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Be Caring Ltd
✨Know Your Stuff
Make sure you understand the principles of person-centred care and outcomes-based support planning. Brush up on your knowledge of care assessments, risk management, and quality assurance processes, as these will be key topics during your interview.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing and developing others. Think of specific examples where you've coached or supported team members, and how you ensured high-quality care delivery. This will demonstrate your ability to lead Care Assessors effectively.
✨Understand the Bigger Picture
Familiarise yourself with Be Caring's values and mission. Be ready to explain how your personal values align with theirs, especially around being kind and involved. This will show that you're not just looking for a job, but that you genuinely want to contribute to their community-focused approach.
✨Prepare for Scenario Questions
Expect questions about handling safeguarding concerns, complaints, and risk escalation. Think through potential scenarios you might face in the role and how you would respond. This will help you convey your calmness under pressure and your proactive approach to problem-solving.
