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- Tasks: Lead a team to deliver outstanding home support and ensure quality care.
- Company: Be Caring, the UK's largest employee-owned social care provider.
- Benefits: 33 days annual leave, mileage reimbursement, and 24/7 wellbeing support.
- Other info: Join a values-driven culture where your voice truly matters.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: Experience in home support, strong leadership skills, and commitment to quality care.
The predicted salary is between 42000 - 42000 ÂŁ per year.
Be Caring is the UK's largest employee‑owned social care provider, where colleagues are co‑owners working together to make a real difference in people's lives and communities. Our Leeds home support service helps people to live safely, independently and with dignity in their own homes. We support people to stay connected to the things that matter most to them – their routines, their communities, and the lives they've built. Quality care, delivered at the right time and in the right way.
This is a key leadership role within our Leeds home support service – supporting the Operations Manager to ensure that the people we support receive outstanding, person‑centred care that helps them to remain safe and independent in their own home. As Deputy Manager, you'll take a lead role on quality assurance, compliance, governance and staff development, helping to maintain and build on our outstanding reputation with the Care Quality Commission (CQC). You'll be someone who brings both strategic oversight and hands‑on leadership – someone who genuinely cares about outcomes for the people we support and for the staff who deliver that support every day.
Please note: the role involves participation in an on‑call rota and occasional weekend support, depending on service demands and operational requirements.
Key Responsibilities
- Leadership & Management
- Support the Operations Manager in the day‑to‑day running of the service, and act as the lead in their absence.
- Promote a positive, inclusive and values‑driven culture across the service.
- Lead, mentor and support staff teams to deliver safe, effective caring, responsive and well‑lead services.
- Drive continuous improvement and embed best practice throughout the service.
- Quality Assurance & Compliance
- Lead on quality assurance systems, audits and governance processes.
- Ensure the service remains fully compliant with relevant legislation, regulations and CQC standards.
- Develop and implement action plans arising from audits, inspections, incidents, complaints and feedback.
- Monitor performance indicators and quality metrics to identify trends and drive improvements.
- Prepare for and support CQC inspections, maintaining evidence portfolios that demonstrate Outstanding practice.
- Maintaining Outstanding CQC Standards
- Champion excellence in person‑centred care and outcomes.
- Gather and analyse feedback from service users, families, professionals and staff to continually improve service delivery.
- Promote preventative and proactive approaches that reduce risk, prevent unnecessary hospital admissions, and support people to remain safe and independent at home.
- Promote innovation, continuous learning and reflective practice across the service.
- Staff Management & Development
- Support recruitment, induction, supervision, appraisal and retention of staff.
- Ensure all staff receive appropriate training, competency assessments and professional development.
- Promote staff wellbeing and engagement.
- Support staff to deliver strengths‑based, person‑centred care focused on achieving meaningful outcomes.
- Safeguarding & Risk Management
- Ensure safeguarding procedures are understood and followed by all staff.
- Investigate incidents, concerns and complaints appropriately, promoting a culture of openness and learning.
- Ensure robust risk assessments and preventative measures are in place to support individuals to live safely and confidently at home.
About You
We're looking for an experienced, compassionate leader who is committed to delivering outstanding care and who thrives in a values‑led environment. You will have:
- Significant experience working in a home support or domiciliary care setting.
- A proven track record in quality assurance, compliance and CQC standards – ideally with experience supporting or maintaining an Outstanding rating.
- Strong leadership skills with experience of managing, developing and motivating staff teams.
- A thorough understanding of safeguarding, risk management and person‑centred care planning.
- Excellent organisational and communication skills, with the ability to manage competing priorities.
- A commitment to promoting independence, dignity and choice for the people we support.
- A Level 4/5 qualification in Health & Social Care (or working towards), or equivalent experience.
Most importantly, you'll share our values and want to Be Kind, Be Safe and Be the Best You Can Be in everything you do.
What We Offer
- Annual leave: 33 days (inclusive of bank holidays)
- Mileage: 45p per mile
- Wellbeing Support: Employee Assistance Programme (EAP) – 24/7 support for you and your dependants
- Development: Leadership training, professional qualifications and progression pathways
- Recognition: Long Service awards, Above & Beyond awards, Birthday voucher & annual Christmas bonus
- Culture: A truly values‑led, employee‑owned organisation where your voice matters
If you're an experienced leader who is passionate about keeping people safe, independent and living well in their own homes, we'd love to hear from you. Apply today and Be the Best You Can Be – leading a team that changes lives every day. Applicants must have the Right to Work in the UK – we are unable to provide sponsorship.
Deputy Manager in Leeds employer: Be Caring Ltd
Contact Detail:
Be Caring Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission of delivering outstanding, person-centred care. Show them you're not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and quality assurance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Deputy Manager in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in home support and leadership. We want to see how your skills align with our values and the specific requirements of the Deputy Manager role.
Showcase Your Passion: Let your enthusiasm for delivering outstanding care shine through! Share examples of how you've made a difference in previous roles, especially in promoting independence and dignity for those you support.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information logically so we can easily see your qualifications and experiences that make you a great fit for our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our caring community.
How to prepare for a job interview at Be Caring Ltd
✨Know Your Stuff
Before the interview, make sure you understand Be Caring's mission and values. Familiarise yourself with their approach to person-centred care and how they maintain outstanding CQC standards. This will show that you're genuinely interested in the role and align with their ethos.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you've driven improvements or supported staff development. Be ready to discuss your leadership style and how it aligns with promoting a positive, inclusive culture.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare scenarios related to quality assurance, compliance, and safeguarding. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the team dynamics, ongoing training opportunities, or how they measure success in maintaining outstanding care. This shows your enthusiasm and commitment to the role.