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- Tasks: Lead a team to ensure effective care planning and scheduling for clients.
- Company: Be Caring, the UK's largest employee-owned social care provider.
- Benefits: 33 days annual leave, training opportunities, and a supportive work culture.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in coordinating schedules and strong communication skills required.
- Other info: Join a values-led team where your voice truly matters.
The predicted salary is between 28000 - 42000 £ per year.
Salary: £35,000
Working hours: 37.5 hours per week
Contract: Full-time, permanent
Location: South Manchester (office-based with travel across the patch)
Requirement: Driver with access to a vehicle
About Be Caring
Be Caring is the UK’s largest employee-owned provider of social care. We’re a social enterprise committed to making a lasting difference in our communities. We’re values-led: Be Kind, Be Proud, Be the Best You Can Be, Be Happy, Be Safe, Be Involved.
About the Role
This role is about making sure people receive the right care, at the right time, from the right colleagues - through excellent planning, calm problem-solving and consistent communication. As Lead Coordinator, you will lead a team of Care Coordinators to ensure care is planned, scheduled and permanently allocated wherever possible. You’ll create stable, efficient rotas that support care continuity for clients and provide consistent work for colleagues. You’ll ensure care delivery information is recorded accurately in our care/ECM system, so council uploads, reporting, invoicing and colleague pay are correct. Working with the coordination team, you’ll complete daily checks and use ECM insight to strengthen quality assurance and compliance.
What You’ll Be Doing
- Team Leadership & Support: Lead, supervise and develop the Care Coordination team, setting clear standards and supporting consistent ways of working. Ensure coordination activity is calm, responsive and professional - especially when plans change at short notice. Build a positive team culture where colleagues take ownership, communicate well and follow through.
- Planning, Scheduling & Continuity: Plan and schedule care effectively, ensuring permanent allocation and continuity wherever possible. Build efficient rotas/runs that balance quality, travel time and stability for clients and care colleagues. Ensure changes are updated quickly and accurately so everyone affected is kept informed.
- Brokerage: Ensure the team responds to brokerage requests, new packages and package changes within contract timescales. Maintain a clear record of actions and responses to evidence responsiveness and provide assurance. Escalate capacity constraints early and support solutions that prevent missed opportunities or service impact.
- Communication & Responsiveness: Ensure timely, respectful communication with clients and care colleagues when schedules change (including delays and unavoidable changes). Support the team to handle sensitive conversations well, maintaining trust and reassurance. Ensure queries and issues are responded to quickly, with good internal communication and clear next steps.
- Data Quality, ECM and Service Assurance (Daily Checks): Lead daily checks with Coordinators to ensure care delivery is recorded accurately in the care/ECM system. Ensure the service has reliable data for council uploads, reporting, invoicing and payroll accuracy. Use service insight to identify recurring issues (e.g., continuity gaps, avoidable changes, communication failures) and drive practical improvements.
- Safety, Prioritisation & Escalation: Coordinate responses to unplanned absences and emergencies to ensure essential calls are covered and no one is left without required care. Maintain oversight of client priorities (e.g., RAG ratings) so urgent needs are escalated and managed appropriately. Gather and log feedback and issues so the wider service has a full picture and can act quickly and safely.
About You
You’re organised, calm under pressure, and great with people. You’ll likely have:
- Experience coordinating rotas/scheduling in homecare, health/social care or another fast-paced service environment.
- Confidence leading and supporting a team, with a consistent and supportive approach.
- Strong attention to detail and comfort using systems and data to improve service delivery.
- Excellent communication skills — you can reassure clients, support colleagues and handle sensitive updates well.
- A practical mindset: you spot problems early and make improvements that stick.
What We Offer
- Annual leave: 33 days (inclusive of bank holidays)
- Employee Assistance Programme (EAP)
- Development: training, qualifications and progression pathways
- Recognition: long service awards, Above & Beyond awards, birthday voucher & annual Christmas bonus
- A values-led, employee-owned culture where your voice matters
Next Steps
If you’re ready to lead a coordination team and improve continuity, communication and service reliability for clients and colleagues across South Manchester — we’d love to hear from you.
Lead Co-ordinator - South Manchester employer: Be Caring Ltd
Contact Detail:
Be Caring Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Co-ordinator - South Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the homecare sector, especially those who work at Be Caring. A friendly chat can open doors and give you insider info that could help your application stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and care coordination. Think about examples from your past experiences that showcase your skills in planning and communication.
✨Tip Number 3
Show your passion for social care! During interviews, share why you’re excited about making a difference in the community and how your values align with Be Caring’s mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Lead Co-ordinator - South Manchester
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let us see your passion for social care shine through! Share why you want to be a Lead Co-ordinator and how you align with our values at Be Caring. A personal touch can make all the difference.
Tailor Your Experience: Make sure to highlight your relevant experience in coordinating rotas or scheduling in homecare or similar environments. We want to see how your skills match the role, so don’t hold back on those details!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, just like we expect in our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Be Caring Ltd
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Be Caring's values: Be Kind, Be Proud, Be the Best You Can Be, Be Happy, Be Safe, and Be Involved. Think about how these values resonate with your own experiences and be ready to share examples that demonstrate your alignment with them.
✨Showcase Your Coordination Skills
As a Lead Co-ordinator, you'll need to highlight your experience in planning and scheduling care effectively. Prepare specific examples of how you've successfully managed rotas or handled unexpected changes in previous roles. This will show your potential employer that you can maintain calm and professionalism under pressure.
✨Emphasise Communication Abilities
Effective communication is key in this role. Be prepared to discuss how you've handled sensitive conversations in the past, especially when plans change. Think of instances where your communication skills helped reassure clients or supported your team during challenging situations.
✨Demonstrate Problem-Solving Mindset
The ability to spot problems early and implement practical solutions is crucial for this position. Come equipped with examples of challenges you've faced in previous roles and how you approached them. This will illustrate your proactive mindset and commitment to improving service delivery.
