People Lead

Location Hybrid · London, City of, UK. Split your time between home and our office in Hoxton, London (a minimum of 2 days per week).

Unifrog’s mission is to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools and more than a thousand international schools. We are growing rapidly in terms of the number of our customers, how much they use our platform, and the breadth of products we offer.

Our team is at the heart of our business and it is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background.

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply.

The role and responsibilities:

• People operations: Review, improve, and automate our people processes, including engagement and retention, as well as our people platforms and tools.
• Develop, update, and communicate our policies and the employee handbook, ensuring they reflect current laws and best practices.
• Collaborate with our People Assistant to manage and maintain Bamboo - our HR system.
• Maintain employees’ electronic people files, ensuring documents are filed efficiently and that employee data is up to date on Bamboo.
• Update and track employee time off.
• Support the Head of People Operations by maintaining key HR metrics and reporting to support data-driven people decisions.
• Support the onboarding and offboarding processes.

Employee experience:

• Using Learnerbly, track and encourage high-quality usage of our training budgets.
• Continually review our professional development policies and processes to support this high take-up.
• Promote and set up mentorship, shadowing, coaching, and cross-team learning opportunities.
• Coordinate year-round, team-led training sessions, including an annual “Learning at Work Week”.
• Facilitate team training as needed.
• Plan and implement stand-alone People projects to improve employee experience (e.g. employee engagement, recognition initiatives).
• Help collate feedback from team surveys and work with the People and Leadership teams to put ideas from the team into action.

Unifrog support:

• Monitor and manage our People inbox, being the first point of contact for queries and requests from the team (1 day a week equivalent).
• Book hotels, conference rooms and training courses for other teams.
• Work with the Finance team to support the expenses process.

Equity, diversity and inclusion (EDI):

At Unifrog, everyone is responsible for creating an equitable and inclusive place to work. Each person on the People team has specific EDI responsibilities which link to their role.

• Support with EDI projects such as EDI data collection and progression initiatives.
• Develop and implement new policies and processes that promote inclusion at all levels of Unifrog.
• Regularly review our current policies and processes to ensure they’re inclusive and equitable.

Working together:

You’ll work closely with our current People team, including our Recruitment Lead, additional People Lead, People Assistant, Internal Communications and Events Lead, Head of People Operations and People and Operations Director. You will also work with our Finance team on a regular basis when processing expenses and making bookings.

You’ll have regular contact with people across all of our teams, and you should build great professional relationships with team members to deliver an excellent employee experience. You’ll be line-managed by the Head of People Operations.

What we’re looking for:

• Strong written and verbal communication skills.
• Personable and able to build great professional relationships with multiple stakeholders.
• Ability to manage sensitive employee information, maintaining confidentiality.
• Excellent attention to detail.
• Strong problem-solving and decision-making skills.
• Excellent project management and organisation skills.
• Experience of managing multiple and competing priorities.
• Experience of managing HR administration processes linked to the employee life cycle.
• Comfortable working both as part of a team and independently, and happy to ask for support when it’s needed.
• Proactive attitude and willingness to get stuck in.
• Experience managing an HR system, ideally BambooHR or similar.
• Experience analysing and presenting people data.
• CIPD Level 5 qualification, or working towards it.
• An interest in education, careers and development.

On our jobs page you’ll find a full list of the benefits we offer our team. Here’s a snapshot:

• Become part of a committed, dynamic, and growing company.
• Grow individually with professional development support.
• Have impact and influence the company’s direction.
• £38,000 - £42,000 per year dependent on experience (Grade B).
• 28 days paid holiday per year (plus bank holidays).
• Working hours are 8:30am to 4:30pm, or 9:00am to 5:00pm Monday to Thursday, and 8.30am to 4:00pm or 9:00am to 4:30pm on Friday.
• Start date: as soon as possible, though we will be flexible for the right candidates.
• We can only consider candidates who have the right to work in the UK.

Inclusion and diversity at Unifrog:

How we communicate: Within the company we try to foster a culture of innovation and a happy working environment. We believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

Embedded EDI: As a platform that supports teachers and students from a variety of backgrounds, it’s important that our team and leadership reflects this diversity. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

Recruitment processes: To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background.