At a Glance
- Tasks: Respond to emergency calls and provide support to older adults in sheltered housing.
- Company: BDS, a dedicated service provider in the North East.
- Benefits: Work from home, flexible hours, and a company handset provided.
- Other info: Join a supportive team and help ensure the safety of vulnerable clients.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Compassionate individuals with good communication skills.
The predicted salary is between 30000 - 40000 £ per year.
BDS have an exciting opportunity for a mobile responder to form part of a response service in the North East. The post holder will work from home and respond to emergency call outs and welfare checks to older adults in sheltered housing schemes. The service supports clients who have had telecare equipment installed. Responders will respond to calls that have been screened and triaged by a call centre and an operator feels a physical check is required. A company handset is provided and on receipt of a call out the Responder will travel to the client and check what support is needed to make them safe and well.
Duties and responsibilities will include:
- Assess the situation upon arrival and co-ordinate an appropriate response/escalation procedure which may result in summoning further assistance or providing support to the customer
- Respond to all emergency call outs within 45 minutes
- Use key safe information to access service user’s homes
- Activate the call equipment linked to the control centre to indicate arrival on site
- Signpost the situation on site to get the Service User the support they need to make them safe and well
- Stay on site until the incident has been fully resolved
- Maintain a line of communication between the responder and the control centre throughout the visit, where appropriate
- Record details of visits, the incident and details of actions taken, and the relevant parties involved.
Mobile responder in Northumberland employer: Bds(Northern)Limited
BDS is an exceptional employer, offering a unique opportunity for mobile responders to make a meaningful impact in the North East. With a strong commitment to employee well-being, we provide flexible working arrangements from home, comprehensive training, and ongoing support to ensure your professional growth. Join our dedicated team and enjoy a collaborative work culture that prioritises the safety and welfare of our clients, while also valuing your contributions and development.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile responder in Northumberland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in emergency response or care services. You never know who might have a lead on a mobile responder role or can give you insider tips.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or during interviews, be ready to explain why you're the perfect fit for the mobile responder role. Highlight your ability to assess situations quickly and your commitment to client safety.
✨Tip Number 3
Stay flexible! The nature of this job means you need to be adaptable. Show that you can handle unexpected situations with ease. Share examples from past experiences where you've successfully managed emergencies or provided support.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the mobile responder position. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Mobile responder in Northumberland
Some tips for your application 🫡
Show Your Passion for Helping Others:When writing your application, let us know why you're excited about supporting older adults. Share any relevant experiences that highlight your commitment to making a difference in their lives.
Be Clear and Concise:We appreciate straightforward applications! Make sure to clearly outline your skills and experiences that relate to the role. Avoid jargon and keep it simple so we can easily see how you fit into our team.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention the key responsibilities from the job description and explain how your background makes you a great fit for responding to emergency situations.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bds(Northern)Limited
✨Know the Role Inside Out
Make sure you understand the responsibilities of a mobile responder. Familiarise yourself with emergency response protocols and the importance of timely interventions. This will help you demonstrate your knowledge and commitment during the interview.
✨Showcase Your Communication Skills
As a mobile responder, you'll need to communicate effectively with both clients and the control centre. Prepare examples of how you've successfully communicated in past roles, especially in high-pressure situations. This will highlight your ability to stay calm and clear-headed.
✨Demonstrate Empathy and Compassion
Working with older adults requires a compassionate approach. Think of instances where you've shown empathy in your previous roles. Be ready to discuss how you would handle sensitive situations with care and respect, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical emergency situations. Practice your responses to scenarios where you need to assess a situation and decide on the best course of action. This will show your problem-solving skills and readiness for the job.
