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- Tasks: Support older adults by providing excellent customer service and managing tenancy needs.
- Company: BDS, a dedicated organisation focused on enhancing the lives of older adults.
- Benefits: Competitive pay, holiday pay, and a supportive work environment.
- Why this job: Make a real difference in the lives of residents while developing your skills.
- Qualifications: Experience in housing management and strong customer service skills required.
- Other info: Full-time hours with opportunities for ongoing development.
The predicted salary is between 32000 - 48000 £ per year.
BDS are recruiting for a Supported Housing Co-Ordinator in Broxbourne. The post will be based at a retirement complex for older adults who live independently. We are looking for someone with outstanding customer service skills to be the first point of contact for the residents of the service. Hours are full time Monday to Friday 9-5. Temporary ongoing position in the first instance. Salary- £15.49ph PAYE plus holiday pay / £20 via umbrella.
Main duties:
- Speaking with the residents daily
- Signposting information on other services, in and around the area
- Checking the property for any repairs and reporting these as required
- Liaising with contractors
- Tenancy management
Experience in housing management is essential alongside good PC skills, with a proven track record in delivering a high level of customer service. An enhanced DBS will be required, issued within the last 12 months or registered on the update service. Please apply now for immediate consideration.
Supported housing advisor employer: BDS (Northern) Limited
Contact Detail:
BDS (Northern) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supported housing advisor
✨Tip Number 1
Get to know the company! Research BDS and their values. When you walk into that interview, show us you understand what they stand for and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being the first point of contact for residents, think of examples from your past experiences where you've gone above and beyond for customers.
✨Tip Number 3
Be ready to chat about housing management! Brush up on your knowledge and be prepared to discuss how you've handled similar responsibilities in the past. We want to see your expertise shine through!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Supported housing advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your outstanding customer service skills in your application. We want to see how you've made a difference for others, especially in similar roles. Remember, you're the first point of contact for our residents!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Supported Housing Advisor role. Mention specific experiences that relate to the duties listed in the job description, like liaising with contractors or managing tenancies.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid fluff and get straight to the point about your relevant experience and skills.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at BDS (Northern) Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Supported Housing Co-Ordinator. Familiarise yourself with the responsibilities like liaising with residents and contractors, as well as tenancy management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since outstanding customer service is key for this role, prepare examples from your past experiences where you've excelled in this area. Think about specific situations where you went above and beyond for a resident or client, and be ready to share these stories during the interview.
✨Be Ready to Discuss Housing Management Experience
Make sure you can talk about your experience in housing management clearly. Highlight any relevant roles you've had, the challenges you faced, and how you overcame them. This will demonstrate your capability and readiness for the responsibilities of the job.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some thoughtful questions to ask about the role and the team. This shows that you're engaged and serious about the position. You might ask about the types of repairs commonly needed or how they support their residents in the community.
