At a Glance
- Tasks: Manage neighbourhoods, ensuring high-quality housing services and resident satisfaction.
- Company: Join a leading non-profit affordable housing association making a difference in Stockport.
- Benefits: Competitive pay, flexible hybrid work, and the chance to impact lives positively.
- Other info: Opportunity for personal growth in a supportive team environment.
- Why this job: Connect with diverse residents and help create thriving communities.
- Qualifications: Experience in Neighbourhood Management and strong communication skills required.
BDS are working with a leading non-profit affordable housing association who provide affordable housing across the Stockport area.
About the role:
We are looking for a customer focussed Neighbourhood Manager to join the team on an initial temporary ongoing contract.
- Hours: 36.5 per week
- Salary: Up to £28.83ph PAYE - £34.92ph UMB
- Work pattern: Hybrid flexible - 3 days out in the community and 2 days from home
- Car driver is essential and holding an enhanced DBS from the last 12 months
Duties:
- Provide a high quality resident focused housing management service that demonstrates our organisational values, ensures high levels of customer service and service delivery which makes a real difference to residents' lives, including ensuring properties are well presented and maintained.
- Maximise customer satisfaction with tenancy and neighbourhood management services, and with their neighbourhood as a place to live.
- Take a responsive approach to safeguarding matters and work with other statutory and voluntary agencies, attending internal and external meetings where required, to ensure all cases are risk-managed and safety planned appropriately.
- Work to resolve ‘standard’ ASB cases by way of investigation, enforcement and/or prevention.
- Through close and regular contact with residents, identify and assist vulnerable residents, referring them on to internal Intensive Housing Management Support Services or other relevant agencies and monitor these support services to enable the residents to best sustain their tenancy.
- Monitor tenancies and manage tenancy issues (such as occupancy checks, new tenant visits, successions and assignments, permission requests, tenancy fraud, hoarding and evictions), taking decisive action to remedy breaches in tenancy conditions.
- Support the work of the H&S Team by completing the required fire safety and H&S actions to improve fire safety & the overall H&S within the properties.
- Work with residents and customers, voluntary and partner agencies, suppliers and contractors and colleagues across the organisation to achieve organisational goals and successful outcomes.
About You:
We’re looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to customers.
For this role you will need:
- Formal qualifications, or equivalent experience, within the area of Neighbourhood Management.
- The ability to effectively apply your knowledge in practice to support service delivery.
- Strong verbal and written communication skills with the confidence to communicate with residents and across all levels of the business.
- Effective organisational, time management, administrative and prioritisation skills.
- Good IT skills.
- The ability to work as part of a multi-disciplined team.
- Practical problem solving skills.
- A commitment to the promotion of equality and diversity in service delivery.
Please email your CV for immediate consideration.
Neighbourhood Manager in Stockport employer: BDS (Northern) Limited
Join a leading non-profit affordable housing association in Stockport, where your role as a Neighbourhood Manager will make a tangible difference in the lives of residents. With a strong commitment to customer service and community engagement, we offer a supportive work culture that values diversity and promotes professional growth through ongoing training and development opportunities. Enjoy a flexible hybrid work pattern that allows you to balance your time between community engagement and home-based tasks, all while being part of an organisation dedicated to enhancing the quality of life for those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Manager in Stockport
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like BDS (Northern) Limited!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at BDS (Northern) Limited that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Neighbourhood Manager in Stockport
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at BDS (Northern) Limited. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for BDS (Northern) Limited.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at BDS (Northern) Limited!
How to prepare for a job interview at BDS (Northern) Limited
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of BDS (Northern) Limited resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Neighbourhood Manager position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
