Repairs Officer

BDS are looking for two repairs officers to join our client who are a leading social housing provider in London.\\n\\nThe role will be based at the Kings Cross head office 4 days per week and you will be able to work from home 1 day per week.\\n\\nFull time hours: Mon-Fri 9am – 5pm\\n\\nContract: Temp ongoing for at least 3 months with likely extenson\\n\\nDuties\\n\\nProvide effective support functions in the delivery of day to day, responsive repairs for the operational businesses.\\n• Oversee and progress all repairs within the system to ensure that repairs are not stuck and that proactive steps are taken to complete repairs as quickly as possible and to a high standard.\\n• Provide updates, estimated attendance and completion times, and address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems.\\n• Ensure that completed works are accurately reviewed and assessed against the initial specification of works before being progressed for payment.\\n• Assist in the processing of invoices for payment t\\n• Follow up with residents to ensure satisfaction with completed repairs and positive outcomes.\\n• Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver.\\n• Provide a review and rating for all completed jobs and escalate concerns with contractor performance to managers and contract teams.\\n• Provide relevant telephone support as needed, liaising with colleagues, contractors and third party providers as appropriate.\\n• Support the regional teams to manage a reliable, trusted and responsible repairs service.\\n\\nThe Ideal Candidate\\n\\n * Highly organised and experience of managing conflicting priorities in a busy office environment\\n\\n * Experience in working in a repairs customer service environment\\n\\n * Experience of providing performance monitoring and commentary against business targets\\n\\n * Excellent communication and interpersonal skills\\n\\n * Effective IT skills including basic/intermediate MS Office skill.\\n\\nPlease email your CV for immediate consideration