At a Glance
- Tasks: Manage no-access repairs and enhance service delivery with precision.
- Company: Join a well-established housing association in Exeter.
- Benefits: Competitive pay, supportive team environment, and flexible working hours.
- Other info: Ongoing temp role with opportunities for growth and development.
- Why this job: Make a real difference in customer service and improve community living.
- Qualifications: Strong admin skills, attention to detail, and customer service experience.
The predicted salary is between 14.31 - 14.31 £ per hour.
BDS are currently recruiting for a Planning Administrator to join a well-established housing association within their Exeter team.
This role will be at the heart of the no-access repairs process, helping to reduce missed appointments and improve service delivery.
Key Responsibilities
- Processing no access cases on Civica from start to finish with precision and care.
- Collaborating with departments like Customer Services, Enforcement, Housing, and Planning.
- Supporting the Planning team with essential administrative tasks.
- Understanding and applying legislation around no access repairs.
- Keeping your process and system knowledge up to date and compliant.
- Ensuring contact details are accurate and investigating booking issues.
- Delivering a customer-focused service with high accuracy and efficiency.
- Reporting daily on no access KPIs, tracking trends using Microsoft Excel.
- Confidently engaging with customers and colleagues about access for repairs.
- Hours per Week: 37 hours
- Working Pattern: Monday to Friday, 07:30 - 15:30 week 1
- Monday to Friday, 09:00 - 17:00 week 2
- Temp ongoing to start ASAP
- Pay rate; £14.31ph PAYE- £18.54ph UMB
About The Candidate
- The ideal candidate will have;
- Excellent administrative skills.
- Good attention to detail.
- Data entry experience.
- Customer service experience.
- Strong verbal and written communication skills.
- Be confident in having open conversations with customers and the wider business regarding access for repairs.
- Experience in using a variety of IT software including Outlook, Excel, and Microsoft Teams.
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Planning Administrator employer: BDS (Northern) Limited
BDS is an exceptional employer, offering a unique opportunity for mobile responders to make a meaningful impact in the North East community. With a supportive work culture that prioritises employee well-being and flexibility, staff enjoy generous benefits including a competitive daily rate, overtime pay, and enhanced rates for bank holidays. The company fosters growth through training and development, ensuring that employees are equipped to provide the best support to older adults in need.
