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- Tasks: Provide top-notch customer service for housing and repairs, managing data and compliance.
- Company: Reputable Housing Association with a commitment to community support.
- Benefits: Competitive pay, hybrid work model, and ongoing training opportunities.
- Why this job: Join a team that makes a difference in people's lives while developing your skills.
- Qualifications: IT skills and experience in frontline customer service are essential.
- Other info: Flexible working environment with potential for career advancement.
The predicted salary is between 17 - 22 £ per hour.
A well-known Housing Association is seeking a Customer Service Advisor for their Oldham office. The role involves providing frontline service for housing and responsive repairs to tenants and internal clients.
Responsibilities include:
- Data management
- Compliance monitoring
- Customer account handling
Candidates must have relevant IT skills and frontline customer experience. This ongoing temporary position offers a hybrid work model post-training and a pay rate of £17.69 to £22.89 per hour.
Responsive Repairs Customer Advisor – Hybrid Role in Oldham employer: BDS (Northern) Limited
Contact Detail:
BDS (Northern) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsive Repairs Customer Advisor – Hybrid Role in Oldham
✨Tip Number 1
Make sure you research the Housing Association before your interview. Knowing their values and recent projects can help you connect your experience to what they do, showing you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you would handle difficult tenants or manage multiple requests at once – this will show off your frontline experience!
✨Tip Number 3
Don’t forget to highlight your IT skills! Be ready to discuss any relevant software or tools you've used in previous roles, as this is key for data management and compliance monitoring in the job.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application and help you land that hybrid role, so don’t miss out on the chance to showcase your skills directly with us.
We think you need these skills to ace Responsive Repairs Customer Advisor – Hybrid Role in Oldham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant customer service experience and IT skills. We want to see how your background fits with the role of a Customer Service Advisor, so don’t be shy about showcasing your frontline experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent service in housing and repairs. We love seeing candidates who can connect their personal values with our mission.
Showcase Your Data Management Skills: Since the role involves data management and compliance monitoring, make sure to mention any relevant experience you have in these areas. We’re looking for candidates who can handle customer accounts efficiently and accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at BDS (Northern) Limited
✨Know Your Stuff
Make sure you understand the role of a Customer Service Advisor in a housing association. Brush up on your knowledge about responsive repairs and how they impact tenants. Familiarise yourself with common issues tenants face and think about how you would handle them.
✨Show Off Your IT Skills
Since relevant IT skills are a must, be prepared to discuss your experience with data management and any software you've used in previous roles. If you can, bring examples of how you've used technology to improve customer service or streamline processes.
✨Customer First Mindset
This role is all about frontline service, so be ready to demonstrate your customer service experience. Think of specific examples where you went above and beyond for a customer, and how you handled difficult situations. This will show that you’re not just about ticking boxes but genuinely care about helping people.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the training process for the hybrid model, or how success is measured in this role. This shows your interest and helps you gauge if the company is the right fit for you.
