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- Tasks: Provide top-notch customer service and manage housing repairs efficiently.
- Company: Reputable Housing Association with a focus on community support.
- Benefits: Competitive pay, hybrid working model, and valuable training opportunities.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Intermediate IT skills and experience in frontline customer service.
- Other info: Temp role with potential for growth and flexible working arrangements.
The predicted salary is between 36800 - 46000 £ per year.
BDS are currently recruiting for a Customer Service Advisor working with the Responsive Repairs sector within a well-known Housing Association from their Oldham office. The main focus of the role is to provide an effective, efficient, responsive, comprehensive front line housing, responsive repairs and customer service to existing and potential tenants and internal customers.
Main duties include but are not limited to:
- Accurately inputs information and data on to the relevant property and housing management database systems.
- Monitors and updates compliance, servicing and surveying schedules and programmes the associated works.
- Pro-actively manage customer rent accounts, negotiating payment plans with customers, setting payment methods, monitoring arrears, credits, processing direct debits and refunds.
- Carries out initial diagnostics and raises works orders or property inspections and appointments.
We are looking for a candidate with:
- Intermediate IT knowledge including Excel and Word.
- Experience working in a frontline customer interface environment.
- Experience working in a housing/property related field.
- Responsive Repairs experience.
Initially office based whilst training, after training a hybrid approach on 3 days in the office and 2 working from home will apply. This is a temp ongoing role for a maximum of 12 months to start ASAP.
Hours: Rota pattern of 35 hours/week on a rotation of 8–4, 9-5 Monday to Friday.
Pay rate: £17.69ph PAYE - £22.89ph UMB.
Repairs Customer Service Advisor in Oldham employer: BDS (Northern) Limited
Contact Detail:
BDS (Northern) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Customer Service Advisor in Oldham
✨Tip Number 1
Get to know the company! Research BDS and the Housing Association to understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work there. Plus, it might just help you get your foot in the door!
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows us that you’re serious about joining the team!
We think you need these skills to ace Repairs Customer Service Advisor in Oldham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant work in housing or repairs. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Repairs Customer Service Advisor role. Share specific examples of your past experiences that relate to the job description.
Show Off Your IT Skills: Since we need someone with intermediate IT knowledge, make sure to mention your proficiency in Excel and Word. If you've used any property management systems before, definitely include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at BDS (Northern) Limited
✨Know Your Stuff
Make sure you understand the ins and outs of the Responsive Repairs sector. Familiarise yourself with common issues tenants face and how to resolve them. This will show your potential employer that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Show Off Your IT Skills
Since the role requires intermediate IT knowledge, brush up on your Excel and Word skills before the interview. Be prepared to discuss how you've used these tools in previous roles, especially in managing data or customer accounts. A little preparation can go a long way!
✨Customer Service is Key
Highlight your experience in frontline customer service. Think of specific examples where you’ve gone above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to provide effective and efficient service, which is crucial for this role.
✨Ask Smart Questions
Prepare some thoughtful questions about the role and the company. This could be about their approach to tenant satisfaction or how they handle compliance and servicing schedules. Asking insightful questions shows your genuine interest and helps you assess if the company is the right fit for you.
