At a Glance
- Tasks: Respond to emergency calls and provide support to older adults in sheltered housing.
- Company: BDS, a dedicated service provider in the North East.
- Benefits: Work from home, flexible hours, and a company handset provided.
- Other info: Join a supportive team and help ensure the safety of vulnerable clients.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Compassionate individuals with good communication skills.
The predicted salary is between 30000 - 40000 € per year.
BDS have an exciting opportunity for a mobile responder to form part of a response service in the North East. The post holder will work from home and respond to emergency call outs and welfare checks to older adults in sheltered housing schemes. The service supports clients who have had telecare equipment installed. Responders will respond to calls that have been screened and triaged by a call centre and an operator feels a physical check is required. A company handset is provided and on receipt of a call out the Responder will travel to the client and check what support is needed to make them safe and well.
Duties and responsibilities will include:
- Assess the situation upon arrival and co-ordinate an appropriate response/escalation procedure which may result in summoning further assistance or providing support to the customer
- Respond to all emergency call outs within 45 minutes
- Use key safe information to access service users' homes
- Activate the call equipment linked to the control centre to indicate arrival on site
- Signpost the situation on site to get the Service User the support they need to make them safe and well
- Stay on site until the incident has been fully resolved
- Maintain a line of communication between the responder and the control centre throughout the visit, where appropriate
- Record details of visits, the incident and details of actions taken, and the relevant parties involved
Mobile responder in Northumberland employer: BDS (Northern) Limited
BDS is an exceptional employer, offering a unique opportunity for mobile responders to make a meaningful impact in the North East. With a strong commitment to employee well-being, we provide flexible working arrangements from home, comprehensive training, and ongoing support to foster professional growth. Our inclusive work culture prioritises collaboration and community engagement, ensuring that every team member feels valued while making a difference in the lives of older adults.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile responder in Northumberland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in emergency response or care services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from BDS or related fields, be ready to explain why you're the perfect fit for the mobile responder role. Keep it concise and highlight your relevant experience.
✨Tip Number 3
Stay flexible! The nature of this job means you might need to adapt quickly to different situations. Show potential employers that you can think on your feet and handle emergencies with ease.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team at BDS, which is always a bonus!
We think you need these skills to ace Mobile responder in Northumberland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a mobile responder. We want to see how you can make a difference in supporting older adults!
Show Your Passion:Let us know why you're excited about this opportunity! Share your enthusiasm for helping others and your commitment to providing excellent support to clients in need.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at BDS (Northern) Limited
✨Know the Role Inside Out
Make sure you understand the responsibilities of a mobile responder. Familiarise yourself with emergency response protocols and the importance of timely interventions. This will help you demonstrate your knowledge and commitment during the interview.
✨Showcase Your Communication Skills
As a mobile responder, you'll need to communicate effectively with both clients and the control centre. Prepare examples of how you've successfully communicated in past roles, especially in high-pressure situations. This will highlight your ability to stay calm and clear-headed.
✨Demonstrate Empathy and Compassion
Working with older adults requires a compassionate approach. Think of instances where you've shown empathy in your previous roles. Be ready to discuss how you would handle sensitive situations with care and respect for the clients' needs.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical emergency situations. Practice responding to these scenarios, focusing on your assessment skills and decision-making process. This will show that you're ready to think on your feet and prioritise client safety.
