Neighbourhood housing manager

BDS are working with a leading a non-profit affordable housing association who provide affordable housing to more than 25,000 people across Manchester. About the role We are looking for a customer focussed Neighbourhood Manager to join the team on an initial 6 month fixed term contract with potential to extend. Hours: 35 per week Salary: £47K – £48K Work pattern: Hybrid flexible Car driver is essential Duties: * Provide a high quality resident focused housing management service that demonstrates our organisational values, ensures high levels of customer service and service delivery which makes a real difference to residents lives, including ensuring properties are well presented and maintained. * Maximise customer satisfaction with tenancy and neighbourhood management services, and with their neighbourhood as a place to live. * Take a responsive approach to safeguarding matters and work with other statutory and voluntary agencies, attending internal and external meetings where required, to ensure all cases are risk-managed and safety planned appropriately. * Work to resolve ‘standard’ ASB cases by way of investigation, enforcement and/or prevention. * Through close and regular contact with residents, you will identify and assist vulnerable residents, referring them on to internal Intensive Housing Management Support Services or other relevant agencies and monitor these support services to enable the residents to best sustain their tenancy.. * Monitor tenancies and manage tenancy issues (such as occupancy checks, new tenant visits, successions and assignments, permission requests, tenancy fraud, hoarding and evictions), taking decisive action to remedy breaches in tenancy conditions * Support the work of the H&S Team by completing the required fire safety and H&S actions to improve fire safety & the overall H&S within the properties. * Work with residents and customers, voluntary and partner agencies, suppliers and contractors and colleagues across the organisation to achieve organisational goals and successful outcomes. About You We’re looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to customers. For this role you will need: * Formal qualifications, or equivalent experience, within the area of Neighbourhood Management. * The ability to effectively apply your knowledge in practice to support service delivery. * Strong verbal and written communication skills with the confidence to communicate with residents and across all levels of the business. * Effective organisational, time management, administrative and prioritisation skills. * Good IT skills. * The ability to work as part of a multi-disciplined team. * Practical problem solving skills. * A commitment to the promotion of equality and diversity in service delivery. If you’re open minded, compassionate and want to learn more about this fantastic opportunity we’d love to hear from you! Please email your CV for immediate consideration or call Vickie for a confidential discussion